Associate Director, Customer Engagement Platforms & Data
Department: 101180 Digital & Enterprise Technology Location: San Diego, USA- Remote
About the role
The Associate Director, Customer Engagement Platforms & Data is the hands-on BTS product and platform leader responsible for translating approved Commercial and Global Medical Affairs customer engagement, omnichannel, and data priorities into secure, scalable, and compliant capabilities. Reporting to the Senior Director, Enterprise Technology & Solutions - Commercial and Global Medical Affairs, the role provides product management, solution architecture, integration, delivery, and lifecycle leadership through a shared operating model with Commercial Systems & Analytics within Commercial Insights & Operations. Commercial Systems & Analytics owns, manages, and operates commercial and sales operations technology, including CRM, data, reporting, and analytics. The Associate Director partners closely with that team to align roadmaps, decision rights, delivery, and operating practices while providing BTS leadership for enterprise architecture, integration, security, scalability, vendor management, and lifecycle planning. The role also works closely with the Senior Director, Digital Innovation & Strategy and cross-functionally with Enterprise Data & Intelligence and AI Strategy & Engineering.
Responsibilities
- Operate through a shared product and delivery model with Commercial Systems & Analytics within Commercial Insights & Operations.
- Align business ownership of commercial and sales operations technology, data, reporting, and analytics with BTS accountabilities for architecture, integration, security, scalability, vendor management, and lifecycle planning; establish clear roles, decision rights, handoffs, and roadmaps.
- Translate approved business, product, and data strategies into product plans, prioritized backlogs, requirements, solution designs, estimates, release plans, and