Associate Director, Customer Energy Solutions

About the role

E Source is a research, data/analytics, and technology-focused professional services firm dedicated to the utility industry in North America. We assist utilities in enhancing customer engagement, optimizing grid operations, and leveraging operational best practices and technologies.

Responsibilities

• Manage client relationships by identifying needs, risks, and opportunities, and develop strategies to address them.
• Lead and contribute to the execution of research, evaluation, and advisory projects to ensure client satisfaction.
• Craft research and analytical solutions in collaboration with subject matter experts and technical and consulting staff.
• Develop research and evaluation solutions that adhere to industry best practices and incorporate innovative research methodologies.
• Lead multidisciplinary project teams to deliver work that meets defined objectives and client expectations.
• Ensure project scopes, schedules, and budgets are executed successfully and aligned with contract requirements.
• Communicate complex technical content, including research methodology and findings, to both technical and non-technical audiences.
• Support quality assurance by establishing review processes and staffing approaches.
• Author client-facing memos, reports, and presentations.
• Design and lead qualitative research projects, including in-depth interviews, focus groups, and other qualitative methods, synthesizing findings into clear, actionable recommendations.
• Design and lead quantitative research projects, including surveys, statistical analysis, and data collection and analysis, translating findings into clear, actionable recommendations.
• Supervise and mentor junior consulting staff to support their professional growth and advancement.

Requirements

Approximately 7+ years of professional experience, with at least 5 years designing and implementing energy research and evaluation projects. Strong demonstrated experience in qualitative and quantitative research, including in-depth interviews, focus groups, thematic analysis, surveys, and statistical methods, and translating findings into clear recommendations. Bachelor’s degree in the social sciences, engineering, or a related field.

Qualifications

• Strong qualitative research skills and ability to turn rich, complex input into clear themes and recommendations.
• Strong quantitative research skills, including experience with survey design, statistical methods, and data analysis.
• Demonstrated ability to lead research and evaluation studies from design through delivery.
• Comfortable navigating ambiguity and asking smart questions.
• Experience working across disciplines and perspectives.
• Strong project management skills, including managing scopes, schedules, budgets, and quality assurance.
• Experience supporting client relationships and serving as a trusted advisor.
• Ability to communicate complex technical content clearly to both technical and non-technical audiences.
• Familiarity with impact evaluations, process evaluations, and market assessments.
• Experience managing, coaching, and mentoring staff.
• Knowledge of energy policy, regulatory frameworks, or program environments.
• Experience supporting business development, including proposal development and finalist presentations.

Skills

• Strong qualitative research skills and ability to turn rich, complex input into clear themes and recommendations.
• Strong quantitative research skills, including experience with survey design, statistical methods, and data analysis.
• Demonstrated ability to lead research and evaluation studies from design through delivery.
• Comfortable navigating ambiguity and asking smart questions.
• Experience working across disciplines and perspectives.
• Strong project management skills, including managing scopes, schedules, budgets, and quality assurance.
• Experience supporting client relationships and serving as a trusted advisor.
• Ability to communicate complex technical content clearly to both technical and non-technical audiences.
• Familiarity with impact evaluations, process evaluations, and market assessments.
• Experience managing, coaching, and mentoring staff.
• Knowledge of energy policy, regulatory frameworks, or program environments.
• Experience supporting business development, including proposal development and finalist presentations.

Benefits

• Excellent insurance options, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; medical and dependent-care flexible spending plans; and paid parental leave.
• A flexible time off (FTO) policy that provides paid time away from work, approved by your manager, while ensuring business needs, workload commitments, and appropriate coverage are maintained.
• A 401(k) plan with a 3% employer match.

Pay

The budgeted salary for this position is $120,000–$150,000 USD + annual bonus. Actual pay will be adjusted based on experience.

Schedule

This role will be remote with occasional travel expected 1–4 times per year.