Associate Director, Custodial Services

About the role

This position is responsible for implementing programs, practices, and standards for Facilities’ custodial, housekeeping, floor care, special projects, and event set-up services. The position manages and implements standardized programs and practices across the East and West campuses.

Responsibilities

• Works with the organization occupancy and facilities building project planners to coordinate the planning, design, and implementation of general and specialized facilities, new buildings, and modifications (general or specialty labs).
• Oversees operating activities of a total custodial program, standards, and practices throughout the East/West custodial units.
• Reviews department work schedules, assignment/routes and productivity results to determine improvement opportunities and consults with Director of General Services, Superintendents, and Assistant Superintendents on means and methods for developing the results of the department and staff.
• Investigates new and improved equipment and industrial cleaning trends and implements enterprise wide as necessary.
• Maintains contact and relationships with the customer base to more appropriately anticipate customer needs, develop solutions for customer needs, and respond to any concerns in an appropriate and timely manner.
• Negotiates project requirements, establishes operating budgets, and identifies financial terms and conditions of the contract.
• Maintains adherence to master plans, budgets, and schedules. Analyzes and facilitates budget reviews to identify areas for redistribution of funds or expense reduction opportunities. Establishes and maintains inventory control program within the distributed storerooms at both campuses and defines and maintains the supply release process for supplies going into custodial closets or directly into use.
• Develops and advocates for new program or process improvements that fit the needs of Facilities Services and the changing concepts in a university setting.
• Identifies problems and develops solutions, such as allocation of resources or changing project scope.
• Selects, develops and evaluates staff. Utilizes leadership abilities, including coaching, employee engagement, productivity, communication, with the goal of creating a motivational workplace.
• Ensures all systems, including mechanical, electrical, plumbing, and fire protection, meet University and organization standards.
• Coordinates disaster drills and promotes emergency preparedness within the university. Administers and maintains FS emergency preparedness plans and response activities.
• Evaluates safety practices, procedures, programs and awareness and recommends methods of improvement.
• Administers and maintains FS emergency preparedness plans and response activities.
• Administers and maintains FS emergency preparedness plans and response activities.

Qualifications

• Bachelor's degree in related area with 5-8 years of relevant experience, and / or equivalent experience / training.
• Five to Eight years custodial services experience with two years of management experience working in a culturally diverse atmosphere including two years directly managing service- oriented programs and operations.
• Experience in excellent customer service and diplomacy within work environment.
• Advanced industry knowledge of modern environmental and housekeeping and /or services practices especially in a University or institutional setting.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
• Strong skills to facilitate and collaborate with various internal and external constituencies on short- and long -term facilities planning and management.
• Strong analytical, research and report preparation skills to meet regulatory and budgetary reporting requirements.
• Strong skills in leadership, motivation of staff and team-building.
• Strong skills in management, regulatory compliance and operations planning.
• Strong skills in verbal and written communications. Ability to communicate clearly both verbally and in writing within campus departments at all levels; ability to effectively interact with a diverse professional staff both independently and as a team member in a busy environment.
• Ability to follow through on customer requests to resolve problems, answer questions and use available resources and references.
• Broad knowledge in the areas of facilities management, space planning and allocation, security, fire and safety and emergency preparedness.
• Knowledge of safety standards and regulations.
• Ability to evaluate safety practices, procedures, programs and awareness and recommend methods of improvement.
• Ability to coordinate disaster drills and promote emergency preparedness within the university.
• Ability to administer and maintain FS emergency preparedness plans and response activities.
• Background check, and UCSF Occupational Health clearance is required.