Associate Director Clinical Ops

About the Role

CenterWell Medical Group, part of Humana's CenterWell Senior Primary Care organization, delivers virtual care and support services to seniors with complex healthcare needs. As a growing value-based care organization, we use data, technology, and a collaborative, mission-driven culture to improve patient outcomes and transform healthcare delivery.

The Associate Director, Clinic Operations is a senior leadership role responsible for overseeing clinic operations, provider performance, and quality patient care within a virtual, value-based care environment. This role requires comfort operating in ambiguity, building new capabilities, and creating scalable processes in a dynamic, high-growth environment. The Associate Director must be a licensed Nurse Practitioner or Physician Assistant with an active, unrestricted license and the ability to maintain clinical practice approximately 10% of the time to support direct patient care, clinical credibility, and compliance. This is a remote position reporting to the Regional Medical Director.

Responsibilities

• Provider Leadership & Engagement
  • Lead a team of virtual care providers while promoting accountability, engagement, and continuous improvement.
  • Advocate for providers and ensure alignment with organizational priorities.
  • Foster provider development, performance, and retention through coaching and leadership.
  • Promote organizational values.
• Operational Performance & Accountability
  • Manage clinic operations, including schedule optimization, access management, provider coverage, resource allocation, productivity, and panel performance.
  • Ensure efficient virtual care workflows that support patient access, continuity of care, and quality outcomes.
  • Manage performance metrics, including utilization, access, patient experience, panel management, and value-based outcomes.
  • Identify operational gaps and implement scalable process improvements.
• Performance Management
  • Lead provider performance management through coaching, development planning, and data-driven performance improvement.
  • Foster accountability and professional growth within a supportive team environment.
  • Recognize and promote stellar performance to build a culture of success.
• Quality, Safety & Clinical Excellence
  • Promote high-quality, safe, evidence-based care across the virtual clinic.
  • Ensure patient safety, clinical accountability, and ongoing quality improvement.
  • Apply data and partner with clinical leaders to improve outcomes and support value-based care.
• Program & Clinical Oversight
  • Provide clinical leadership to support high-quality virtual care and positive patient outcomes.
  • Improve care model efficiency, provider experience, and clinical performance.
  • Collaborate on quality improvement projects and provide direct patient care when needed.
• Team Development & Talent Management
  • Support provider and care team recruitment, hiring, and onboarding.
  • Evaluate performance, provide coaching, and support professional development.
  • Ensure compliance with organizational policies, workflows, and clinical standards.
• Clinical Practice (Approximately 10%)
  • Provide direct patient care through virtual visits, delivering safe, high-quality, evidence-based care while maintaining clinical competency and compliance with organizational standards.
  • Serve as a clinical leader, supporting providers, promoting best practices, and fostering excellence in patient-centered, value-based care.
  • Leverage clinical experience to drive quality improvement, optimize care delivery and workflows, and improve patient outcomes.

Requirements

• Licensed Nurse Practitioner or Physician Assistant with an active, unrestricted license.
• Minimum 2–5 years of clinical experience as an Advanced Practice Provider (NP, PA).
• Minimum 2–3 years of experience leading physicians or APPs.
• Maintain two or more active, unrestricted Nurse Practitioner or Physician Assistant licenses and be willing to obtain additional state licenses as needed in one or more of the following states: FL, TX, MS, LA, VA, NC, SC, GA, AZ. Additional states may be added as the program grows.
• At least 1 year of experience working in a virtual care setting.
• Experience building, scaling, or leading clinical operations in a startup, high-growth, or rapidly evolving healthcare environment.

Work at Home Requirements

• Self-provided internet service must meet the following criteria: minimum download speed of 25 Mbps and upload speed of 10 Mbps; wireless, wired cable, or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.

Occasional travel to Humana's offices for training or meetings may be required.

Pay

The pay range for this full-time (40 hours per week) position is $115,200 - $158,400 per year. The range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, and certifications. This role is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana offers competitive benefits designed to support whole-person well-being, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.

About Us

CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Our unique care model focuses on personalized experiences, taking time to listen, learn, and address factors impacting patient well-being. Integrated care teams spend up to 50% more time with patients, providing compassionate, personalized care that leads to better health outcomes.

CenterWell, a Humana company, is a leading healthcare services business focused on creating integrated and differentiated experiences that put patients at the center. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional, and social wellness of patients.