Associate Director, Clinic Operations (Virtual Care)

Role Summary

The Associate Director, Clinic Operations is a senior leadership role responsible for overseeing clinic operations, provider performance, and quality patient care within a virtual, value-based care environment. As the Associate Director, you will lead advanced practice providers, improve operational and clinical outcomes, foster an engaged care team, and ensure the delivery of safe, efficient, high-quality care. As a rapidly growing organization, we are looking for a leader who is comfortable operating in ambiguity, building new capabilities, and creating scalable processes in a dynamic environment. This is a remote position reporting to the Regional Medical Director.

Responsibilities

• Provider Leadership & Engagement: Lead a team of virtual care providers while promoting accountability, engagement, and continuous improvement; advocate for providers and ensure alignment with organizational priorities; foster provider development, performance, and retention through coaching and leadership; promote organizational values.
• Operational Performance & Accountability: Manage clinic operations, including schedule optimization, access management, provider coverage, resource allocation, productivity, and panel performance; ensure efficient virtual care workflows that support patient access, continuity of care, and quality outcomes; manage performance metrics, including utilization, access, patient experience, panel management, and value-based outcomes; identify operational gaps and implement scalable process improvements.
• Performance Management: Lead provider performance management through coaching, development planning, and data-driven performance improvement; foster accountability and professional growth within a supportive team environment; recognize and promote stellar performance to build a culture of success.
• Quality, Safety & Clinical Excellence: Promote high-quality, safe, evidence-based care across the virtual clinic; promote patient safety, clinical accountability, and ongoing quality improvement; apply data and partner with clinical leaders to improve outcomes and support value-based care.
• Program & Clinical Oversight: Provide clinical leadership to support high-quality virtual care and positive patient outcomes; help improve care model efficiency, provider experience, and clinical performance; collaborate on quality improvement projects and provide direct patient care when needed.
• Team Development & Talent Management: Support provider and care team recruitment, hiring, and onboarding; evaluate performance, provide coaching, and support professional development; ensure compliance with organizational policies, workflows, and clinical standards.

Qualifications

• Minimum 2–5 years of clinical experience (NP, PA, RN, or other relevant clinical background)
• Minimum 2–3 years of experience leading physicians or APPs
• 1 year of experience working in a virtual setting
• Experience building, scaling, or leading clinical operations in a startup, high-growth, or rapidly evolving healthcare environment

Work at Home Requirements

• Minimum download speed of 25 Mbps and upload speed of 10 Mbps required; wireless, wired cable or DSL connection suggested
• In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs; Humana reserves the right to require associates to upgrade their internet service if necessary
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Pay

$115,200 - $158,400 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Benefits

Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.