Associate Director, Client Success

For a leader in the healthcare space, we are seeking an Associate Director of Client Success to support revenue growth through customer focus, relationship development, and disciplined commercial execution. This role collaborates with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes.

About the role

This position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a healthcare environment. Location: Remote (US-based candidates only; no visa sponsorship available).

Responsibilities

• Develop and execute strategic account plans for revenue growth and adoption
• Manage renewals and expansion opportunities for high-value accounts
• Identify new use cases and service lines within existing accounts
• Serve as the main contact for C-suite and other key stakeholders
• Build strong relationships to enhance partnership value
• Lead business reviews with senior stakeholders on performance and strategy
• Navigate complex renewal cycles and public sector decision-making
• Collaborate with cross-functional teams to improve client outcomes
• Gather market feedback to inform product and strategy alignment
• Monitor account performance and mitigate retention risks

Qualifications

• 7+ years in enterprise sales, strategic account management, client success, or consulting
• Experience managing complex health care accounts, ideally in public sector or regulated contexts
• Strong engagement and influencing skills with C-level health care stakeholders
• Deep knowledge of health systems, payers, and procurement processes
• Proven strategic account planning and revenue growth capabilities
• Excellent communication, negotiation, and executive presence skills
• Bachelor’s required; MBA or equivalent advanced degree preferred

Pay

$160,000 – $195,000 annually

Benefits

• Generous travel allowance up to 40% for client engagement and relationship building