Associate Director, Client Management

About the role

Vouch is seeking a Commercial Insurance Account Manager to own and grow a strategic book of accounts for venture-backed companies. This role requires deep coverage knowledge across General Liability, Management Liability, Cyber/Tech E&O, and Professional Liability.

Responsibilities

• Own and grow a strategic book of commercial insurance accounts ($1M+ revenue)
• Serve as a trusted senior advisor to founders, CFOs, and executive stakeholders at venture-backed companies
• Lead end-to-end renewal strategy including proactive risk advisory, coverage gap analysis, and client-facing program recommendations that anticipate business growth milestones
• Drive retention and revenue expansion by identifying upgrade and cross-sell opportunities independently, building a point of view on each client's evolving risk profile, and acting on it
• Manage complex coverage conversations across Management Liability (D&O, EPLI, Fiduciary), Cyber/Tech E&O, GL, Professional Liability, and Workers' Compensation with depth and confidence
• Partner with the Placements team as a strategic peer—bringing client context, funding stage intelligence, and risk narrative to market submissions
• Engage during late-stage sales conversations and ensure a high-quality handoff from Sales that sets the client relationship up for long-term success
• Operate with a high degree of independence and ambiguity—managing competing priorities, complex client situations, and cross-functional coordination without close managerial oversight
• Contribute to team development by sharing coverage knowledge, mentoring Client Managers, and participating in onboarding and training initiatives as the function scales
• Leverage AI-powered tools (Vouch proprietary systems, AI copilots) to increase coverage accuracy, renewal efficiency, and client communication quality—and actively identify opportunities to improve workflows

Requirements

• 5+ years of commercial insurance brokerage experience, with a demonstrated track record of independently managing a complex P&C book
• Deep coverage knowledge across General Liability, Management Liability, Cyber/Tech E&O, and Professional Liability—able to lead substantive coverage conversations with C-suite executives without support
• Active P&C License required
• Proven ability to manage high-touch client relationships at Series A–C companies or equivalent complexity, with direct experience navigating funding-stage triggers, board-level dynamics, and rapid growth environments
• Strong retention and growth track record—can point to specific accounts retained, expanded, or recovered through proactive advisory
• Operates autonomously: sets priorities, manages workload, and makes quality decisions with limited managerial direction
• Excellent communicator—able to translate complex insurance concepts into plain language for non-expert audiences and influence internal stakeholders across functions
• Comfortable with ambiguity and changing conditions; adapts quickly without losing quality or client focus

Qualifications

• Exposure to and passion for early-stage startups and/or high-growth environments
• Experience with Fintech, Web3, SaaS, Enterprise AI, and Professional Services accounts (nice to have)

Skills

• Commercial Insurance Brokerage Experience
• Deep Coverage Knowledge
• Client Relationship Management
• Strategic Planning and Execution
• Communication and Presentation Skills
• Adaptability and Problem Solving

Benefits

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Parental leave
• Tech allowance
• Wellness allowance
• Lunch & Learn sessions
• Caregiver support
• Regular performance reviews

Pay

The base salary for this role varies by location. In addition to base salary, this role is eligible for a variable annual performance bonus. San Francisco & New York: $150,000 – $180,000 per year + eligible for 20% variable annual bonus
Chicago: $140,000 – $165,000 per year + eligible for 20% variable annual bonus