Associate Director, Case Management and Basic Needs Support

About the role

The Division of Student Affairs seeks an individual with a strong commitment to inclusive excellence and a strong interest in working at a mission-driven, faith-based institution. The position is open to current University of San Diego employees only.

Responsibilities

• Serve as a standing member of the Student Affairs Coordinating Committee (SACC)
• Support and facilitate training for case management processes and practices for new case managers and provide ongoing training and oversight
• Review incoming referrals and assign them to case management team as appropriate
• Supervise the case managers and student employees supporting the Torero Food Pantry
• Foster partnerships with external community organizations/agencies as appropriate
• Supervise student employees including recruitment, selection, training, and ongoing support
• Take the lead on specific student cases related to basic needs support when appropriate
• Oversee the development of resources, programs, events, and services to support students’ basic needs including housing, food, and employment
• Lead the Torero Food Pantry efforts, ensuring coordination of campus food pantry services, including ordering, stocking, and quality control for food in the pantry
• Manage basic needs initiatives registration process, review registration submissions, and inform students of pantry usage protocols
• Provide work guidance to student employees
• Order, receive, and stock food items
• Maintain food quality controls
• Conduct case management services for students seeking basic needs support
• Conduct initial intake meetings to assess student needs and develop action plans for students
• Maintain detailed records in compliance with department and university protocols
• Facilitate workshops and registration assistance for students seeking CalFresh and MediCal
• Collaborate with the Office of Parent and Family Relations for Torero Closet Shopping Days for students in need
• Stay apprised of changing federal and state guidelines
• Participate in the development and implementation of goals, objectives, policies, and priorities for the basic needs initiatives
• Research, implement, and administer protocols, procedures, and changing business practices and processes for assigned area
• Develop and maintain handbooks, forms, and related policies and procedures
• Direct and provide oversight of marketing strategies to promote assigned programs, projects, and services
• Plan and coordinate assigned program workshops, presentations, information sessions and events
• Maintain partnership and relationship with San Diego Food Bank, including facilitating site visits, submitting monthly reports and maintaining annual membership documentation
• Conduct San Diego Food Bank appointments and food pantry shopping
• Maintain funding allocations and submit annual funding requests
• Monitor the program budget and expenditures from multiple funding sources
• Make recommendations regarding allocation of resources and expenditure of funds
• Maintain records for data and assessment
• Support the Catholic mission and vision of the University
• Demonstrate a deep commitment to inclusive excellence and diverse practices that recognize intersectionality and multiple identities in support of student wellbeing and development
• Experience managing sensitive and private information with a high level of discretion
• Be team-oriented and demonstrate adaptability, initiative, and the ability to respond effectively to changing work conditions at the state, federal, and university level

Requirements

• Master’s degree required, preferably in Higher Education, Social Work, Counseling or related field
• Minimum 3 years of progressively responsible experience in higher education, student affairs, social work or related environment
• Experience managing sensitive and private information with a high level of discretion
• Team-oriented and demonstrate adaptability, initiative, and the ability to respond effectively to changing work conditions at the state, federal, and university level

Qualifications

• Strong organizational skills with ability to handle several projects simultaneously
• Strong written, oral, and interpersonal communication skills
• Ability to keep accurate, detailed records
• Extensive knowledge of basic needs resources and basic needs challenges that students in higher education may face
• Basic principles and practices of program development, coordination, and review
• Screening and interviewing techniques for the purpose of determining program eligibility
• Processes, procedures, and practices of budget preparation and administration
• Ability to perform work with a lens of trauma informed/healing centered engagement
• Understand and have ability to support the needs of students who are former foster youth, are homeless, at risk of homelessness or face other basic needs challenges

Skills

• Knowledge of basic needs resources and challenges
• Ability to manage sensitive and private information
• Organizational skills
• Communication skills
• Record-keeping skills
• Program development and coordination
• Budget preparation and administration
• Liaison to campus resources
• Case management services
• Work with a trauma-informed approach
• Support former foster youth and homeless students

Benefits

• Medical
• Dental
• Vision
• Retirement contribution given to you by the University
• Access to on-campus Fitness Centers

Pay

$5,858.67 - $6,090.08 per month

Schedule

37.5 hours per week