Associate Director, Account Management

About the role

Help shape the future of advertising partnerships across some of the world's most iconic media brands. As Associate Director, Account Management, you'll lead a high-performing team that brings complex client programs to life while driving operational excellence, revenue growth, and exceptional client experiences.

Key Responsibilities

• Lead, mentor, and develop a team of Account Managers across multiple experience levels, aligning resources and expertise to support client and business needs.
• Partner closely with Sales leadership to manage account priorities, support strategic client relationships, and ensure exceptional service across key advertising partnerships.
• Establish operational rigor and accountability across the Account Management team, ensuring success metrics, service standards, and organizational goals are consistently achieved.
• Monitor the sales pipeline from pre-sale planning through campaign launch, delivery, and billing, proactively identifying risks and escalating issues to ensure client satisfaction.
• Develop and execute strategies that leverage Hearst's full portfolio of advertising products and capabilities to meet client objectives and maximize revenue opportunities.
• Collaborate cross-functionally with Sales, Marketing, Research, Product, Yield, and Operations teams to improve processes, evolve products, and enhance client outcomes.
• Oversee campaign execution and order management, ensuring alignment across media plans, insertion orders, billing requirements, contractual obligations, and campaign deliverables.
• Analyze campaign performance, delivery metrics, and post-sale insights to identify optimization opportunities, support renewals, and uncover incremental revenue opportunities.

Qualifications

• 5+ years of experience in media, sales planning, account management, advertising strategy, or related fields, with a track record of managing complex client programs and partnerships.
• 2+ years of experience leading, coaching, and developing teams while driving performance through measurable goals and feedback.
• Strong understanding of digital advertising products, media planning, campaign execution, and client service best practices.
• Exceptional communication skills, with the ability to influence stakeholders, present ideas clearly, and build trust with clients and internal partners.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, evolving environment.
• Strong analytical, organizational, problem-solving, and project management skills with a high level of attention to detail.
• Proven ability to build collaborative relationships across Sales, Marketing, Research, Product, Operations, and other cross-functional teams.
• Experience using advertising and business platforms such as Salesforce, Google Analytics, Google Ad Manager, or similar systems.
• Bachelor's degree or equivalent professional experience.

Benefits

• Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
• Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
• Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
• Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
• Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
• Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.

Pay

The base salary range for this role is $118,000-$123,000. This position is not eligible for bonus or commission compensation. Actual compensation will be determined based on experience, skills, qualifications, and location.

Schedule

Based in New York City with a hybrid work schedule.