Associate Director, Access Management Service Delivery- Cyber Security

About This Role

As Biogen’s Associate Director, Access Management Service Delivery-Cyber Security, you are the Access Management subject matter expert and services leader for all Access Management activities at Biogen. This role is accountable for delivering value to global stakeholders – which includes access services to every application in Biogen. A peer to this role is the Service Delivery Manager of Identity. This role is a direct report of the Global Leader of Identity and Access Management and is a member of the extended leadership team within the Cybersecurity organization.

Responsibilities

• Establish access management policies and standards and keep them current.
• Plan and execute initiatives that improve access management capabilities – both central platforms or efforts supporting independent stakeholder applications.
• Manage the entire service delivery process, from planning and implementing service strategies to monitoring and reporting on service performance.
• Automate onboarding, lifecycle and deprovisioning of all types of privileged accounts.
• Work with application owners to adopt access automation.
• Manage the performance of an integrated team, ensuring that service delivery meets or exceeds stakeholder expectations.
• Own and drive forward projects, enhancements, and address ad-hoc operational “issues” – responsible and accountable for managing timelines, deliverables, resource management, change management, stakeholder management.
• Support stakeholder projects, enhancements, and operational matters across Biogen’s global IAM ecosystem.
• Implement lasting solutions and services to multiple stakeholder groups.
• Develop and enforce policies, procedures, and standards, keeping them current through periodic review and change management.
• Support regulatory requirements (e.g., SOX, GxP) and direct/indirect audits.

Who You Are

You are a seasoned leader with a passion for managing complex cybersecurity initiatives. Your strategic mindset enables you to navigate ambiguity and devise innovative solutions. You thrive in dynamic environments, leveraging your strong interpersonal skills to engage with diverse stakeholders and drive impactful change. Your commitment to excellence and continuous improvement is evident in your ability to streamline processes and enhance service delivery. You are adept at fostering talent development, ensuring your team’s success and alignment with organizational goals.

Required Skills

• Bachelor’s Degree in a related field
• At least 7 years of focused Access Management experience, including: Authorization (Permissions), Administration (Lifecycle Management), Auditing & Reporting (Accountability)
• 10+ years of cybersecurity experience across domains is preferred
• Proven success in managing complex programs and projects, including: Demand Management, Project Management, Requirements Definition and Management, Software Design, Configuration Management, Integration and System Testing
• Strong track record of achieving customer success with business stakeholders beyond IT and Cyber domains
• The ability to implement lasting solutions and services to multiple stakeholder groups
• A demonstrated success in talent development and management

Preferred Skills

• Experience with automation and process improvement in an IAM context, especially access management
• Familiarity with regulatory compliance standards such as SOX and GxP including: Risk Management, Quality Management