Associate Dir. Digital Banking/Treasury Svcs

About the role

The Associate Director of Digital Banking & Treasury Services partners closely with the Director of Digital Banking to provide enterprise leadership across the Bank’s digital channels, treasury services, payments, and card functions during a period of significant transformation and growth.

Responsibilities

• Provide Leadership Across Strategic Priorities
  Partner with the Director of Digital Banking to advance and execute strategic priorities, ensuring alignment across stakeholders and maintaining clear direction across Digital Banking, Treasury Management, Payments, and Card Services.

• Drive Execution of Critical Initiatives
  Lead high-impact initiatives from planning through implementation, ensuring progress is delivered with urgency, discipline, and practical problem-solving.

• Lead Through Complexity and Critical Situations
  Step into high-priority issues—including implementation challenges, service disruptions, and complex client matters—to stabilize operations, remove obstacles, and drive timely, effective resolution.

• Engage Across the Enterprise
  Collaborate broadly across business lines, technology, operations, risk, compliance, sales, service, and external partners to influence outcomes, align efforts, and sustain momentum on complex priorities.

• Advance Product and Client Experience
  Support product design, product management, and client journey optimization to improve adoption, reduce friction, and enhance the end-to-end client experience.

• Support System Integrations and Vendor Execution
  Help lead major system implementations and integrations, coordinating with third-party vendors and internal teams to navigate dependencies, manage escalations, and deliver successful outcomes.

• Drive Innovation and Roadmap Delivery
  Contribute to the strategic roadmap by identifying opportunities, shaping priorities, and translating business and client needs into actionable, delivered solutions.

• Enable Growth and Market Readiness
  Partner with internal and external stakeholders to support communications, client engagement, and go-to-market efforts that strengthen awareness, adoption, and revenue growth.

• Ensure Strong Risk and Control Alignment
  Promote adherence to the Bank’s risk framework by ensuring initiatives, vendor activities, and process changes align with regulatory expectations, control standards, and audit readiness.

• Build Organizational Capability and Effectiveness
  Strengthen execution across the organization through coaching, clear expectations, collaboration, and a culture grounded in accountability, responsiveness, and continuous improvement.

Required Knowledge

• Advanced knowledge of digital banking platforms, treasury management services, payments ecosystems, and card services within a commercial banking environment.

• Strong understanding of multi-rail payments (ACH, RTP, FedNow, wires), digital servicing capabilities, and client-facing channel delivery models, including end-to-end service expectations.

• Deep understanding of operational risk, regulatory compliance, information security, and vendor oversight, with the ability to apply these principles across banking products and digital channels.

• Knowledge of core banking systems, digital platform integrations, internal infrastructure dependencies, and the complexities of large-scale implementation environments.

• Understanding of product design and management disciplines, including client journey mapping, roadmap development, and service model design to drive adoption and improve experience.

• Expertise in third-party vendor management, including service level oversight, implementation coordination, issue resolution, and alignment across internal and external stakeholders.

• Understanding of innovation practices, adoption strategies, and marketing approaches (internal and client-facing) that support product growth and increased client engagement.

Education and Experience

• Bachelor’s degree or equivalent required; advanced business, finance, or technical degree preferred.

• 10+ years of progressive experience in Digital Banking, Treasury Management, Payments, Card Services, or related banking operations.

• Demonstrated leadership experience driving critical initiatives, coordinating across functions, and enabling teams to execute effectively in complex, fast-paced environments.

• Proven experience in product design and management, client journey mapping, strategic roadmap development, and operational transformation.

• Experience managing third-party vendor relationships, leading major system implementations, and navigating complex integration environments.

• Experience stepping into high-priority or complex situations, resolving execution challenges, and working effectively across organizational boundaries preferred.

• Experience supporting innovation initiatives, go-to-market planning, and internal or client-facing marketing efforts that drive adoption and growth preferred.

• Relevant industry certifications such as Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), National Check Professional (NCP), or similar are preferred.