Associate Design Strategist

About the role

The Associate Design Strategist (Project Manager) will apply methods of human-centered design, service design, and behavioral design to understand complex problem spaces and define opportunities for improvement as a key team member of the CHIBE Design Core Lab.

This role reports to the Design Core’s Director of Qualitative Insights with dotted-line reporting relationships to the Design Core Faculty Director and to the Director of Design Strategy at the Penn Medicine Nudge Unit.

Responsibilities

• Apply methods of human-centered design, service design, and behavioral design to understand complex problem spaces and define opportunities for improvement as a key team member of the CHIBE Design Core Lab.
• Collaborate with and support CHIBE faculty affiliates across the research project lifecycle.
• Assist in developing and executing design research strategies and activities.
• Collect, code, and analyze unstructured qualitative data and translate findings into insights that inform problem definition and solution refinement.
• Create artifacts like design research reports, user journey maps, workflow diagrams.
• Develop service blueprints, prototypes, mock-ups, flyers, posters, and/or other design assets to solicit feedback while testing interventions in context.
• Support the facilitation of workshops, feedback sessions, and participatory design sessions with internal and external participants.
• Document design-informed and qualitative insights from projects for papers and presentations; support translation and dissemination of insights into case studies, briefs, participant feedback materials, and policy engagement.
• Communicate findings and articulate actionable recommendations to diverse audiences.
• Plan and conduct research activities to advance project objectives independently.
• Manage the execution of research strategies, analyze and interpret data, lead the development of design assets and facilitate workshops, feedback sessions and participatory design sessions.
• Lead the translation and dissemination of design insights and communicate to diverse audiences.

Requirements

• Professional experience conducting service design projects demonstrating the ability to complete complex, thoughtful, and timely work with colleagues, clients or stakeholders.
• Design-related degree or equivalent industry experience.
• Experience with design research methods, including user interviews, ethnography, contextual inquiries, usability testing, surveys, or desk research.
• Proficiency in accurate, thorough, and ethical data analysis, including qualitative coding, thematic analysis, and survey analysis.
• Experience interacting with highly diverse populations and employing an empathetic, intersectional, and trauma-informed approach.
• An understanding of human-centered design principles and service design techniques including journey mapping, blueprints, workflow maps, and prototyping.
• Excellent communication skills, including writing, presenting, and facilitation.
• Ability to navigate complexity and ambiguity in projects with complex workflows, stakeholders, and systems.
• A high standard for ethical, equitable, and rigorous design practice.
• Experience in one or more of the following preferred: Graphic, visual, and/or UI/UX design skills: Rapid prototyping and experiment design.
• Background in health care, whether as a clinician or in health care management or innovation.
• Experience in application of behavioral science, implementation science, informatics, and/or design thinking.

Qualifications

• Manager Research Project A - Bachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience is required.
• Manager Research Project B - Master of Science and 3 to 5 years of experience or equivalent combination of education and experience is required.

Benefits

• Health, Life, and Flexible Spending Accounts
• Tuition
• Retirement
• Time Away from Work
• Long-Term Care Insurance
• Wellness and Work-life Resources
• Professional and Personal Development
• University Resources
• Flexible Work Hours
• Penn Home Ownership Services
• Adoption Assistance

Pay

$58,506.00 - $81,441.00 Annual Rate

Schedule

Not specified