Associate Demand Field Service Technician

Roles and Responsibilities

In this role you will be responsible for Demand Associate Field Service in Automation Energy Industries Service. Demand Associate Field Service Technician's perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service.

The work model for the role is: Hybrid

This role is contributing to the Automation, Energy Industries Division in Cleveland, OH. You will mainly be accountable for (upon completion of formal Trainee program):

• Provide site service to ensure safe and efficient plant operation utilizing the ABB’s Distributed Control System.
• All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).
• Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance.
• Maintain customer database by logging each call and the support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.
• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness.
• Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.
• Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.

Qualifications

• A high school diploma or GED required.
• A special combination of experience and/or demonstrated accomplishments will be considered.
• Must be willing to maintain overnight travel of 80%.

Traineeship

You will embark on a journey where you will develop and be mentored to provide outstanding field service support of ABB’s Distributed Control System. There are many career pathways in Field Service including Advanced Services, ABB University, Technical Support, Project Engineering, Commission Services, Research and Development, and Quality. Along your journey, you will get to meet many of our previous Associates that continue to have successful careers at ABB.

What's In It For You

• We empower you to take initiative, challenge ideas, and lead with confidence.
• You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals.
• Every idea you share and every action you take contributes to something bigger.

Benefits

• Health, Life & Disability
• Short Term Disability
• Long Term Disability
• Employee Assistance Program
• Retirement 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• Time off