Associate Customer Success Manager
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No metadata like Job ID. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions.
We need to parse the posting.
Job Title: Associate Customer Success Manager
About Trellix: description.
Role Overview: description.
Core Responsibilities: list bullet points.
Key Objectives: list bullet points.
Location: Remote US
About the Role: paragraph.
About You: list of qualifications/requirements.
Company Benefits and Perks: list.
Also there is a commitment statement about non-discrimination etc. That's boilerplate EEO; we should remove.
Also there is a scam warning about fraudulent recruiting activity; that's boilerplate; remove.
We need to keep substantive info: About Trellix maybe considered company overview; could be part of About the role? Probably we can include a section "About Trellix" but not in allowed headings list? The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can also include other headings if they have content? The instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples; we can use other headings if needed? Probably we should stick to those categories. We can map content accordingly.
We have:
- About Trellix (company overview) could go under About the role? Or maybe we can create a section "About Trellix" but not in list; maybe better to incorporate into About the role.
- Role Overview: could be part of About the role.
- Core Responsibilities: Responsibilities section.
- Key Objectives: could be part of Responsibilities or maybe a separate section like Objectives but not in list; maybe we can merge into Responsibilities.
- Location: Remote US: could be a short paragraph maybe under About the role or as a separate meta; but we should not create Pay/Schedule/Benefits unless stated. Location is not in list; maybe we can include as a short
after About the role. - About You: qualifications/requirements: we can split into Requirements, Qualifications, Skills. The posting includes: "3+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus Ability to travel > 25% of the time. Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products. Strong customer orientation with the ability to manage complex projects and conflicting requirements. Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. Ability to switch between communicating with a Security Analyst and presenting "the big picture" to a CISO or IT Director. You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensure they understand and realize the full value of our products and services. Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base. Solid understanding of cybersecurity fundamentals (Network security, Endpoint protection, or Cloud security). CompTIA Security+, GSEC, or similar certifications are a plus. Demonstrated ability to use AI tools (e.g., ChatGPT, Claude, Midjourney, or proprietary AI analytics) to enhance productivity, analyze data, or create customer-facing content. Industry Cyber Security certifications a plus (i.e., CISSP, Security+, CISM) Customer Success certifications a plus University degree or equivalent experience" We can categorize: Requirements: maybe the experience, travel, etc. Qualifications: certifications, degree. Skills: communication, technical explanation, relationship building, etc. But we need to avoid filler. We'll create sections:
About the role
containing company overview, role overview, location maybe.Responsibilities
with- list of core responsibilities and key objectives combined.
Requirements
with experience, travel, etc.Qualifications
with certifications, degree.Skills
with communication, technical explanation, relationship building, etc.Benefits
with list of benefits. We should not include Pay or Schedule as not stated. We must preserve all substantive information; not invent or summarize away detail. So we need to keep each bullet point exactly as in posting? We can keep the substance but not necessarily verbatim? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Means we should not omit details; we can rephrase but must keep all info. Safer to keep the original phrasing. Let's extract bullet points. Core Responsibilities (as listed): - Relationship Management: Build deep, trusted partnerships with key stakeholders and executive sponsors to align Trellix solutions with their business strategy. - Strategic Advocacy: Serve as the "voice of the customer," managing Quarterly Business Reviews (QBRs) and mapping product features to specific security challenges. - Cross-Functional Collaboration: Partner with Sales for seamless account transitions and work with R&D and Engineering to resolve technical escalations or deployment blockers. - Retention & Growth: Monitor account health, mitigate churn risks, and identify opportunities for account expansion. - Strategic Alignment: Map Trellix solutions directly to the customer’s high-level business goals and security initiatives. - Collaborative Roadmap: Build and execute mutual success plans that act as a blueprint for partnership and achievement. - Value Realization: Ensure every product feature adopted serves as a milestone toward the customer’s stated objectives. - Proactive Partnership: Use data and relationship insights to stay ahead of challenges, ensuring the partnership evolves as the customer’s business grows. Key Objectives: - Maximize ROI: Drive feature adoption so customers see immediate and ongoing value. - Risk Mitigation: Proactively identify and resolve issues that threaten customer goals. - Business Insight: Leverage the cross-functional nature of the role to gain a holistic understanding of the cybersecurity landscape and Trellix’s business operations. We can combine these into Responsibilities list. Now About the role paragraph: includes multiple sentences. We'll keep them. About Trellix description: "Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com." We can include that in About the role. Location: Remote US. Now About You bullet points: we need to split into Requirements, Qualifications, Skills. Let's list each item: - 3+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus - Ability to travel > 25% of the time. - Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products. - Strong customer orientation with the ability to manage complex projects and conflicting requirements. - Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. - Ability to switch between communicating with a Security Analyst and presenting "the big picture" to a CISO or IT Director. - You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensure they understand and realize the full value of our products and services. - Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base. - Solid understanding of cybersecurity fundamentals (Network security, Endpoint protection, or Cloud security). - CompTIA Security+, GSEC, or similar certifications are a plus. - Demonstrated ability to use AI tools (e.g., ChatGPT, Claude, Midjourney, or proprietary AI analytics) to enhance productivity, analyze data, or create customer-facing content. - Industry Cyber Security certifications a plus (i.e., CISSP, Security+, CISM) - Customer Success certifications a plus - University degree or equivalent experience We need to decide which go where. Requirements: likely the experience, travel, etc. Could include: 3+ years experience, ability to travel >25%, experience with portfolio enterprise clients, strong customer orientation, ability to manage complex projects, etc. Qualifications: certifications, degree. Skills: communication, technical explanation, relationship building, etc. But there is overlap. We'll try to allocate: Requirements (Requirements
): - 3+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus - Ability to travel > 25% of the time. - Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products. - Strong customer orientation with the ability to manage complex projects and conflicting requirements. Qualifications (Qualifications
): - CompTIA Security+, GSEC, or similar certifications are a plus. - Industry Cyber Security certifications a plus (i.e., CISSP, Security+, CISM) - Customer Success certifications a plus - University degree or equivalent experience Skills (Skills
): - Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. - Ability to switch between communicating with a Security Analyst and presenting "the big picture" to a CISO or IT Director. - You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensure they understand and realize the full value of our products and services. - Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base. - Solid understanding of cybersecurity fundamentals (Network security, Endpoint protection, or Cloud security). - Demonstrated ability to use AI tools (e.g., ChatGPT, Claude, Midjourney, or proprietary AI analytics) to enhance productivity, analyze data, or create customer-facing content. Check that we haven't missed any: The item "Strong customer orientation with the ability to manage complex projects and conflicting requirements." we placed in Requirements. Good. Now Benefits: list: - We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. - Retirement Plans - Medical, Dental and Vision Coverage - Paid Time Off - Paid Parental Leave - Support for Community Involvement We should keep the descriptive sentence as a paragraph maybe then list. Now About the role section: combine About Trellix, Role Overview, Location. We'll produce:About the role
Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.
As the Associate Customer Success Manager for Tier 2 accounts, you will act as a strategic advisor, bridging the gap between Trellix’s security solutions and your customers' business goals. Your primary mission is to drive product adoption, ensure long-term retention, and maximize the value of their investment.
Location: Remote US