Associate Customer Success Manager

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers—all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.

About the role

We’re seeking an Associate Customer Success Manager to join our Customer Success team in a remote capacity within the United States, with preference given to candidates located in the Chicago, Dallas, and Atlanta areas. The ideal candidate is an early-career professional who is eager to learn, build customer relationships, and grow within Customer Success. This role offers the opportunity to develop skills the Applied way while supporting customer retention and success.

We’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

Responsibilities

• Deliver exceptional customer service to drive retention and NPS.
• Build trusted customer relationships and set clear expectations.
• Lead QBRs and Strategic Success Planning discussions.
• Monitor customer health, engagement, and product adoption.
• Partner across teams to resolve issues and support growth.

Requirements

• 1–3 years of client-facing, support, or professional services experience.
• Strong communication skills with a customer-first, empathetic approach.
• Familiarity with Salesforce or other CRM platforms.
• Detail-oriented with an interest in leveraging AI to improve efficiency.

Qualifications

• Insurance industry knowledge or experience.
• Strong problem-solving skills with a focus on delivering customer value.
• Ability to analyze customer needs and recommend effective solutions.
• Beginner to intermediate skills with MS Office, Salesforce, and Tableau.

Location

Candidate will need to reside in the United States; working arrangement will be remote.

Benefits

• A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter.
• We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work every day.
• We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
• Comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:
  • Medical, Dental, and Vision Coverage
  • Holiday and Vacation Time
  • Health & Wellness Days
  • A Bonus Day for Your Birthday

Pay

Our targeted starting base salary in the United States for this position ranges from $60,000 - $85,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.