Associate Customer Success Manager, AI & SEO

About the role

Evertune is building the first AI discovery platform for modern marketers. This role sits at the intersection of customer success, product, and strategy, supporting the servicing and success of our largest enterprise brand and agency accounts.

Responsibilities

• Support two Senior AI Success Managers in servicing our largest enterprise brand and agency accounts across onboarding, adoption, and renewal
• Help support onboarding sessions and follow-up touch points that build client confidence and platform adoption
• Prepare client-ready reporting, briefs, and recommendations based on platform data and client KPIs
• Act as a responsive point of contact for day-to-day client questions, escalating and coordinating with senior team members as needed
• Track account health, renewal timelines, and expansion opportunities alongside senior CSMs
• Use AI tools as part of your own workflow to work faster and smarter – from research and data analysis to drafting client materials
• Collaborate with product and engineering to relay client feedback and help shape the roadmap
• Document and improve CS processes and playbooks as the team scales

Requirements

• 1–3 years in Customer Success, Account Management, or a similar client-facing SaaS role
• Experience supporting onboarding, renewals, or account servicing for clients, ideally within a team structure
• Strong written and verbal communication skills, with comfort presenting to clients and internal stakeholders
• Genuine curiosity about AI and LLMs, and enthusiasm for using AI tools as an assistant to your own work and problem-solving
• Highly organized, detail-oriented, and comfortable juggling multiple accounts and workstreams
• A collaborative, coachable mindset – excited to learn from senior team members while building toward more ownership over time
• Based in NYC and available to work in-office 3x/week

Culture & Values

We're Building More Than Just Groundbreaking AI Products—we're Building a Culture Where Speed, Insight And Humanity Go Hand In Hand. Here's What We Value:

• Curiosity: We start with questions, not assumptions, and follow the signal wherever it leads.
• Velocity: We move fast, iterate quickly and prefer learning through doing.
• Empathy: We're ambitious, but never at the expense of being respectful, inclusive and grounded.
• Openness: We welcome different perspectives and challenge each other's ideas.
• Ownership: We trust people to own decisions and outcomes.

Compensation & Benefits

The expected annual base salary for this role is between $70,000–$90,000, plus stock options and commission-based incentives tied to customer growth, including renewals and account expansion. This is an exempt position. Benefits include top-tier Medical/Dental/Vision Coverage, HSA/FSA, Generous Paid Time Off, commuter benefits. Evertune does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Evertune. Evertune is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.