Associate Customer Service Representative Spanish Bilingual Everyday Banking

At Wells Fargo, we're more than a financial services leader—we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe a meaningful career offers more than just a job; it provides the elements to help you thrive, both professionally and personally. Living the Well Life means robust benefits, competitive compensation, and programs designed to support work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Wells Fargo is ranked in the top three on the 2025 LinkedIn Top Companies list of best workplaces to grow your career in the U.S.

About the Role

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. CSBB Operations delivers foundational operational and contact center services for the enterprise and consumer, small business, and wholesale customers. Services include deposits, payments, ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.

Responsibilities

• Support customers and seek ways to improve inquiries or issues related to financial products and services through phone, text, chat, video chat, and other communication channels in a fast-paced, high-volume environment.
• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
• Navigate multiple computer systems to assist customers effectively.
• Regularly receive direction from supervisors and escalate questions and issues to more senior employees.
• Interact with team members and internal or external customers on basic information.

Requirements

• 6+ months of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Bilingual proficiency in reading, speaking, and listening in Spanish and English.

Qualifications

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Ability to execute in a fast-paced, high-demand, metric-driven call center environment.
• Excellent verbal, written, and interpersonal communication skills with integrity and professionalism.
• Military experience resolving complex issues via written or verbal communication (e.g., supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions).
• Ability to meet or exceed business goals and objectives.
• Experience navigating multiple computer systems, applications, and search tools to find information.
• Knowledge, understanding, and experience with internet, mobile, and social media technology.

Job Expectations

• Must attend the full duration of the required training period.
• This position is not eligible for visa sponsorship.
• Ability to work additional hours as needed.
• Schedule may be eligible for a shift differential under the terms of the shift differential policy.
• Must work on-site at the posted location: 4101 Wiseman Blvd Bldg. 201, San Antonio, TX 78251.
• Must complete and pass a required language assessment.

Schedule

• Training class starts on 10/13/26 for 7 weeks. Training hours are 8:00 a.m. - 4:30 p.m., Monday - Friday. Full attendance for the paid 7-week training is required.
• Regular work schedule will be based on business need and includes working at least one weekend day and some holidays. The center operates 24 hours a day.