Associate Customer Service Representative (Remote - September 2026)

About the role

The Associate Customer Advocate role is part of a strategic affiliation between BCBSND and Cambia Health Solutions, enhancing access to simpler, more affordable health care while maintaining a local focus.

Responsibilities

• Assist and educate members, providers, or customers on products and plans.
• Research, analyze, and resolve inquiries, fostering a positive image of the company.
• Process and resolve customer issues, ranging from routine to moderately complex, using established procedures and sound judgment.
• Maintain accurate and timely responses to inquiries, documenting interactions and correspondence.
• Apply intermediate computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details.
• Maintain base knowledge of insurance terms and practices, addressing a range of issues independently or seeking guidance for more complex situations.
• Stay informed about available resources and support channels to ensure timely and effective issue resolution.

Requirements

• A High School Diploma or GED with 1 year of experience in customer service or related experience.
• Experience in hospitality, healthcare, or an office-based setting is highly preferred.
• A private work-space and fast-paced internet with a hard-wired connection.
• Strong communication skills both verbally and in writing.
• Technology savvy with the ability to navigate multiple computer programs and application systems.
• Willingness to learn new skills.

Qualifications

• Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards.

Skills

• Intermediate computer-based skills.
• Customer service and problem-solving abilities.
• Ability to manage multiple tasks and prioritize responsibilities.

Benefits

• Affordable medical, dental, and vision coverage.
• Employer-funded Lifestyle Spending Accounts and Health Savings Accounts.
• Voluntary employee contributions to Health Savings Accounts and Flexible Spending Accounts.
• 401(k) retirement plan with company match and immediate vesting.
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave.
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.
• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Employee recognition, community initiative events, and yearly company outings.
• Opportunities to connect through employee committees.

Pay

The estimated starting pay range for this role is $17.00 - $20.00/hour. Offers to top candidates are based on various factors such as previous experience, qualifications, and internal equity.

Schedule

The start date for this position is Monday, September 21, 2026, and will be working Monday - Friday from 9:00 - 5:30 pm Central Time Zone. Training will take place Monday – Friday from 8:00 am – 4:30 pm Central Time Zone for approximately the first 10 weeks.