Associate, Customer Service Representative

Job Summary

CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. CFSB is seeking a Customer Service Representative who performs duties such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and assisting customers with inquiries concerning products offered.

Responsibilities

• Always provide excellent customer services to customers in a friendly and courteous manner.
• Has sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
• Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
• Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with.
• Inform and suggest new banking products to customers.
• Provide information to customers on their account status and account balances.
• Open new bank accounts according to laid down rules and guidelines.
• Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.
• Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.
• Perform maintenance on Dormant accounts as per Branch procedures.
• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
• Ensure that customers’ confidential information is properly protected and only used for official purposes.
• Continuously update skills by participating in professional trainings, sit for courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank.

Qualifications

• Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made.
• Strong communication skills characterized by excellent writing and speaking skills.
• Must possess excellent multi-tasking skills and be able to function under pressure.
• Must also have excellent negotiation skills and be able to influence people.
• Able to use the computer efficiently and also learn how to use new software.
• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
• Must have a keen eye for detail and follow instructions to the letter.

About the Role

CFSB is a federally chartered bank founded in 2001 and headquartered in New York City. CFSB has focused on providing superior service and added value to clients though a solid understanding of relationship banking. We offer a full range of services, including loans, bill payments, card services, internet banking, and merchant processing. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.