Associate, Customer Excellence

Primient is a century-old company with an entrepreneurial spirit, leading in the production of food and industrial ingredients from plant-based, renewable sources. We deliver value through deep technical, commercial, and operational excellence, backed by our long-standing corn wet milling heritage. Our priorities focus on producing the safest, highest quality products while upholding responsibility to our people and planet. With locations across the U.S., Mexico, Poland, and Brazil, we are investing in our plants and people to unlock potential in the industrial and food sectors. Guided by our values of Safety, Excellence, Integrity, and Growth, we aim to grow our business, reputation, and the careers of every teammate.

About the Role

The Associate, Customer Service sits within Customer Service and is dedicated to providing a high level of service to both internal and external customers. Partnering with sales, this role manages customer relationships and sets expectations to ensure customer satisfaction. As the primary point of contact, the Associate acts as the liaison across multiple departments, ensuring effective communication among stakeholders. The role includes account management responsibilities from order entry to invoicing and helps drive the company’s strategy as a value-added supplier.

Responsibilities

• Serve as the first point of contact for customers, managing orders, contracts, quotes, and tracking shipments.
• Ensure accuracy for export documentation and respond to product information requests.
• Collaborate with internal teams (Supply Chain, Sales, Transportation, Production Planning) to address customer concerns, resolve delays, and manage communication.
• Process quality notifications, returns, claims, and invoices promptly to maintain strong customer relationships.
• Manage electronic data interchange (EDI) transactions (e.g., orders, shipment notices, COA, invoices) and oversee customer portal activities, including purchase orders (PO) and invoice corrections.
• Monitor and manage daily reports, flag issues, track LTA complaints, and escalate urgent matters to Sales and Management as needed.

Requirements

Knowledge

• Customer Relationship Management
• Information Technology principles
• Order Management and systems such as SAP
• Best Practices in Customer Service
• Microsoft Applications

Skills

• Excellent verbal & written communication skills
• Relationship building & development
• Problem solving
• Strong attention to detail

Mindsets

• Collaborative
• Action-oriented
• Composure under pressure
• Customer focused
• Continuous improvement approach
• Flexible & Adaptable

Education & Experience

• Bachelor’s Degree (preferred)
• 2+ years of customer service experience (required)
• Experience in a food manufacturing environment (preferred)

Benefits

We offer a comprehensive Total Rewards package that includes:

• Competitive pay with an annual range of $53,777.60 - $67,222.00 + overtime and bonus eligibility
• Multiple healthcare plan choices, including dental and vision insurance
• A 401(k) plan with company and matching contributions
• Short- and Long-Term Disability, Life, AD&D, and Voluntary Insurance plans
• Paid holidays & vacation, plus floating days off
• Parental leave for new parents
• Employee resource groups
• Learning & development programs

Career Path & Culture

Primient is committed to a workplace that is all in—ensuring everyone has the opportunity to develop and shape a career that matters in an open culture embracing equity, diversity, and belonging. We challenge old ways of thinking and encourage employee voices to drive ongoing learning. Employees experience autonomy and accountability, with opportunities for career growth and pathways outside the norm. We believe our differences make better decisions, drive excellence, and deliver better business results.