Associate Customer Care Representative

Our office located in Lone Tree, CO (10375 Park Meadows Dr, Lone Tree, CO 80124) is seeking a Customer Care Representative to join the team.

About the role

The role requires taking phone calls to sell policies and service current accounts. Ideal candidates will possess prior experience in service and sales, demonstrate a professional phone demeanor, and exhibit strong teamwork skills.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
• Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction
• Gain customer trust and respect by establishing and maintaining effective relationships
• Problem-solve and use time effectively to multitask and prioritize work
• Obtain a state insurance license and fulfill ongoing education requirements to keep the license active (extensive training will be offered)

Qualifications

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

Pay

A starting annual salary of $50,712 ($24.38/hr). Additional compensation may range up to $73,542 annually ($35.36/hr) dependent on level of experience and applicable licenses within the property and casualty industry.

Schedule

• 40-hour work week scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM
• Includes a few holidays and Saturdays annually
• Work from home may be available up to two days a week once trained to work independently

Benefits

• Medical, dental, vision coverage
• Short- and long-term disability, and life insurance
• Paid vacation – at least 13 days in the first 12 months (accrues monthly, usable prior to accrual)
• 14 paid holidays observed
• Sick time – 6 days at hire, 6 additional days at 90 days of employment
• Generous 401k with company match and immediate vesting, plus annual 3% non-elective employer contribution
• Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Paid parental bonding leave

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.