Associate Creative Director

About the role

Chime is seeking an Associate Creative Director to lead the development of scalable messaging and creative systems that power product launches. This is a senior individual contributor role responsible for translating product strategy into clear, modular, and repeatable creative infrastructure.

This role operates with high autonomy, influencing cross-functional stakeholders and raising standards across Product Marketing and Go-To-Market creative.

Responsibilities

• Lead the development of scalable product messaging systems, including positioning frameworks, modular copy architecture, voice and tone guidance, and channel adaptations
• Translate complex product strategy into clear, structured messaging that flexes across audiences and funnel stages
• Lead design leads to ensure messaging systems integrate seamlessly into visual and design systems
• Establish and document creative standards and guardrails that enable consistency without sacrificing flexibility
• Build and evolve AI-enabled tools and workflows to support campaign creation, customization, and compliance at scale
• Anticipate edge cases, future use cases, and product evolution—designing systems that are durable and extensible
• Drive alignment across Product Marketing, GTM, Compliance, and Channel teams through strong communication and creative rationale
• Continuously refine and elevate existing toolkits based on feedback, insights, and business needs

Requirements

• 8+ years of creative experience with deep expertise in copywriting and creative direction
• Proven experience leading complex, cross-functional initiatives from ambiguity to structured systems
• Demonstrated ability to build and scale messaging or design systems used by multiple teams
• Strong editorial judgment and clarity of thought
• Fluency in visual systems and collaborative partnership with design
• Experience shaping or implementing AI-assisted creative workflows
• Ability to influence senior stakeholders without direct authority
• High degree of ownership, autonomy, and systems thinking

Qualifications

• BA/BS in Communications, Marketing, Advertising, or related field
• Proven success in managing cross-functional teams
• Experience with product marketing and go-to-market strategies
• Understanding of financial technology and banking industry

Skills

• Copywriting and creative direction
• Visual systems and design integration
• AI-assisted workflow development
• Strategic planning and execution
• Collaborative leadership and stakeholder management

Benefits

The base salary offered for this role and level of experience will begin at $145,000.00 and up to $200,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Pay

The base salary offered for this role and level of experience will begin at $145,000.00 and up to $200,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Schedule

In this role, you can expect to: - Lead the development of scalable product messaging systems, including positioning frameworks, modular copy architecture, voice and tone guidance, and channel adaptations - Translate complex product strategy into clear, structured messaging that flexes across audiences and funnel stages - Lead design leads to ensure messaging systems integrate seamlessly into visual and design systems - Establish and document creative standards and guardrails that enable consistency without sacrificing flexibility - Build and evolve AI-enabled tools and workflows to support campaign creation, customization, and compliance at scale - Anticipate edge cases, future use cases, and product evolution—designing systems that are durable and extensible - Drive alignment across Product Marketing, GTM, Compliance, and Channel teams through strong communication and creative rationale - Continuously refine and elevate existing toolkits based on feedback, insights, and business needs

Additional Information

A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential. We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don’t—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

To apply for this job please visit careers.chime.com.