Associate Consultant / Consultant - Commercial Excellence

Essential Duties And Responsibilities

• Support upfront diagnostics by gathering, organizing, and synthesizing client, market, and role-specific information
• Ask thoughtful questions that help clarify client needs, constraints, and success criteria
• Apply foundational instructional design and adult learning principles to ensure learning resources are practical, engaging, and effective for commercial audiences
• Customize WLH tools, frameworks, and learning resources to reflect: Specific therapeutic areas, Client commercial structures, Role expectations across matrix teams
• Adapt materials to support engagements ranging from a single role or therapeutic area to integrated, multi-TA, multi-role deployments
• Ensure deliverables are practical, relevant, and aligned with client realities—not "off-the-shelf"
• Continuously refine and adapt materials based on client feedback, evolving market conditions, and emerging commercial challenges

Account Management & Client Engagement

• Support initiatives across WLH's commercial excellence focus areas, with a strong emphasis on strategic account management, customer segmentation, stakeholder mapping, and value-based engagement strategies
• Participate in internal team meetings and client meetings demonstrating professionalism, preparedness, and growing credibility
• Collaborate with WLH team members to collect, analyze, and synthesize customer and market data to inform solution design, account planning tools, and commercial recommendations
• Incorporate feedback from senior WLH consultants and clients to refine materials and approaches

Execution & Operational Excellence

• Manage assigned tasks and timelines across multiple projects with attention to detail and quality
• Develop polished deliverables—including PowerPoint presentations, Word documents, Excel-based tools, and other materials that meet WLH's standards for clarity, accuracy, and strategic impact
• Adhere to WLH quality standards, confidentiality expectations, and consulting best practices