Associate Consultant

About the role

The Associate Consultant completes critical infrastructure management tasks, provides Tier 1 and Tier 2 support to clients, and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill/experience-appropriate tasks both in-house and at our clients' offices, including new computer/device installation, peripheral connections, and networking cabling. Other work includes assembling equipment quotations, monitoring alert conditions, and interfacing with Sigma vendors.

Responsibilities

• Evaluate alerts and sub-optimal conditions using a range of reporting tools and escalate to the appropriate Consultant.
• Communicate with appropriate Consultants regarding upcoming expiry items.
• Complete client infrastructure management tasks based on predefined schedules.
• Inspect server patch status, backups, logs, anti-virus, email, and hardware checks visually.
• Maintain automated remote monitoring of backups, ping status, disk space, etc.
• Unpack, patch, and test new client computers (workstations and laptops), installing various software applications, including Microsoft Office, under Consultant direction and following client-specific procedures.
• Deliver, install, and test computers, peripherals, and other devices as directed by Consultant.
• Resolve Tier 1 and Tier 2 support requests, including virus scans/removals, password resets, and device problems (printers, mice, monitors).
• Ensure equipment and parts are well organized, identified, and easily accessible.
• Enter tickets for time spent on both client and Sigma (internal) work.
• Solve client problems from sponsoring Consultant and escalate if unable to quickly determine the course of resolution.

Requirements

• Prior experience handling multiple customers at an IT consultancy or MSP is a big plus.
• Familiarity with modern operating systems.
• Basic knowledge of networking and security concepts.
• Comfortable with handling computer hardware, including adding additional RAM and replacing hard drives, video cards, and network cards.
• Capable of basic problem identification/escalation and providing basic technical support, including virus removal and software installation.
• Physically capable of picking up and moving computer hardware.
• Strong desire to build skill-set through self-directed education and coursework leading to desirable certifications.
• Aspiration to become a full-time Sigma consultant.
• Must reside in Austin, TX, or the surrounding area to accommodate client onsite visits.

Preferred Technical Skills/Knowledge

• Remote access technologies (VPN and RDS).
• Windows Server.
• Active Directory.
• File Systems and Shares.
• Printers.
• Mac and Windows Client Operating Systems.
• Basic networking concepts (DNS, DHCP, NAT, subnets).
• Microsoft 365 and Related Technologies – Exchange Online, SharePoint, Teams.
• Mobile devices (iOS, Android).

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Long-term disability.
• Paid vacation.
• Paid holidays.
• SIMPLE IRA for eligible employees.
• Stocked snack bar.
• Company-sponsored outings.
• Fitness center onsite.