Associate Community Manager - The Ridge Clemson

Responsibilities

• Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
• Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth
• Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
• Ensure all data is accurately entered in Entrata, resulting in quality follow-up
• Project a favorable image of the community to achieve property objectives and public recognition
• Generate and track traffic of prospective residents by utilizing effective marketing techniques
• Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up
• Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests
• Ensure all social media channels are updated regularly to promote the property
• Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks

General Administration

• Attend and contribute to all staff meetings and any special or emergency meetings
• Understand and adhere to the Landmark Properties policies and procedures
• Maintain a clean and professional work environment
• Report time and attendance
• Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
• Participate in all move-in and move-out related activities
• Manage time efficiently and effectively
• Assist in corporate projects as requested

Financial Management

• Maximizes revenue and occupancy
• Operates marketing activities within the confines of the marketing budget, deviating only with prior approval

Personnel

• Ensure Landmark LEASE protocols are being practiced by all staff members
• Train leasing staff on how to market on campus and locations that students frequent
• Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums

Customer Service

• Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
• Maintain active and effective communication with residents, parents, and university personnel
• Create and distribute the monthly newsletter and resident communications
• Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
• Participate in resident retention programs

Facilities

• Assist the Community Manger in creating and implementing a successful turn plan
• Regularly walk the property to identify and address maintenance issues
• Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues

Risk Control

• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
• Document and address behaviors of residents that violate the law or the community lease agreement
• Identify and report safety and security risks to the Community Manager
• In the absence of the Community Manager, prepare and submit incident reports
• Aid the Community Manager in handling emergency situations in conjunction with the corporate team