Associate Community Manager

About the role

We are currently looking for an Associate Community Manager to join our on-site community team to help support a positive experience for our residents.

Responsibilities

• Responsible for all activities related to apartment rentals, including generating and handling traffic, leasing apartments, qualifying prospective residents, preparing lease documentation, and completing move-in and move-out procedures
• Oversee assigned department(s) and work cohesively with supervisors to ensure each team’s success in their day-to-day operations
• Promote high quality customer service through team development initiatives
• Consistently review and develop the team on technical and administrative processes
• Interview and hire qualified candidates
• Successfully acclimate new hires into their roles
• Successfully evaluate and resolve resident concerns in a timely manner
• Identify areas for improvement and suggest practical updates to enhance resident retention and revenue
• Evaluate contractor projects upon completion to ensure high quality and contract compliance
• Assist the Property Manager with accurate and timely report submission
• Accurately prepare and submit communications to the collections department
• Participate in organizing and facilitating community events and other special projects as assigned
• Note repairs, replacements needed and appropriate charges for resident damages upon move out

Requirements

• Bachelor’s degree is preferred
• Previous experience in a supervisory role is preferred
• Previous sales or customer service experience is required
• Previous experience in multi-family property management is preferred
• Previous leasing experience is preferred
• Must be proficient with Microsoft Office programs
• Experience using Yardi Voyager or related property management software is preferred
• Maintain a professional appearance following team dress code policy
• Must be flexible with work schedule. Weekend hours may be assigned
• Have reliable transportation and valid driver’s license

Benefits

• Comprehensive benefits package, including 401(k) with company match
• On the job training and development
• Generous paid time off programs
• Competitive compensation plan with bonus opportunities
• Great work environment
• Opportunities for advancement
• Discounted apartment home

Pay

Starting at $25.31 per hour or higher, based on experience.