Associate Community Manager, HOA

About the Company

Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. PMP is privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve. As one of the fastest-growing (organically) association management firms in our markets, our growth creates unique opportunities for professional development.

To learn more about PMP, our approach to community management, and our people-centric culture, visit www.pmpmanage.com or our social media platforms: Instagram, Facebook, and LinkedIn.

About the Role

The Onsite Associate Community Manager will support the Community Manager with a range of administrative and operational responsibilities in a high-end residential setting.

Responsibilities

• Provide extraordinary customer service to homeowners, Board Members, and vendors.
• Assist the Community Manager with community-related tasks and daily operations.
• Assemble Board packets, including preparation, copying, binding, labeling, and distribution.
• Update association portals with current documents, Board member information, community calendar events, meeting minutes, and email communications to residents.
• Communicate and coordinate with third-party vendors for maintenance, amenities, and services (e.g., fitness center, wellness rooms, courtyard upkeep).
• Create and distribute monthly newsletters highlighting community events, updates, and local Melrose District attractions.
• Assist with the architectural application and review process for resident modifications.
• Create work orders for vendors, monitor status, follow up on completion, and maintain accurate system notes.
• Support concierge and resident services coordination to enhance the luxury living experience.
• Additional duties as assigned by the Community Manager or regional leadership.

Requirements

• 4-year college degree preferred but not required.
• 1-2 years of experience in an administrative role.
• Extraordinary customer service skills.
• Exceptional writing and communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Proficient in reviewing and understanding budgets and financial statements.
• Strong organizational skills.
• Honest, responsible, optimistic, and enjoyable demeanor.

Skills and Abilities

• Excellent computer abilities to navigate property management systems and the Microsoft Office suite.
• Strong problem-solving skills with a proactive, service-oriented approach.
• Basic data-entry and typing skills.
• Basic mathematical abilities for financial tracking and reporting.
• Stable employment record with regular, predictable attendance and reliability.
• Ability to communicate effectively and respectfully with residents, Board members, and vendors.
• Physical ability to stand and walk for extended periods, frequently bend, stoop, kneel, crouch, climb, reach, twist, and squat.
• Frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment.
• Lift, carry, push, and pull up to 50 pounds on a regular basis.
• Safely operate cleaning equipment, hand tools, ladders, and maintenance equipment.
• Work both indoors and outdoors in varying environmental conditions.
• Maintain sufficient visual acuity and hearing to identify safety hazards and perform duties safely.