Associate Community Director - Livano Kemah

About the Role

Supports and assists the Community Director in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management system to record, track, and report on all financial workings of the property.

Responsibilities

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Acts as the on-site supervisor in the absence of the Community Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
• May assist and/or support leasing and marketing efforts in person to achieve the property's revenue and occupancy goals.
• Completes various accounting, financial, administrative, and other reports, and performs other duties as assigned or as necessary.

Qualifications

• Employment history demonstrating property management, sales, marketing, and customer service background sufficient to assist in managing day-to-day operations, resolve customer complaints, complete financial records, increase sales revenues, and coordinate team work.
• High school diploma or GED equivalent and 2 years of experience in the multifamily industry.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about property operations.
• Mathematical skills necessary to perform basic arithmetic operations and calculate percentages for financial records and reporting.
• Understanding of property operations, lease terms, and lease enforcement, including collections.
• Proficiency in internet, word processing, spreadsheet, and database management programs, with strong proficiency in property management software (preferably Yardi and/or One Site).
• Current valid driver’s license required.

Schedule

This position is scheduled for 40 hours in a regular work week. Hours of operation vary by site, but typical sites are open from 9:00am to 6:00pm Monday through Friday, Saturday 10:00am to 5:00pm, and on Sunday 1:00pm to 5:00pm. Availability to work weekends, usually the first weekend of the month, is required.