Associate Communications Clerk (Hybrid)

Primary Duties & Responsibilities

• Sort and import claim documents received via electronic fax or e-mail for ingestion into Onbase.
• Research to identify unmatched mail items and forward to the appropriate department or examiner.
• Index new claims via RightFax, Outlook, or OnBase.
• Input initial benefit lines into Mainframe system for new claims.
• Support examiners and analysts by creating and sending out letters for requested information.
• Research and Identify policy information and create verifications with found information for outside companies.
• Accumulate reports on policy status for outside companies.
• Concurrently access multiple databases, software programs, and/or online tools to perform required job functions.
• Attend and actively participate in departmental meetings, trainings, and coaching sessions.
• Maintain high degree of quality control and validation of completed work.
• Meet or exceed established standards for productivity and quality.
• Maintain customer privacy and confidentiality in accordance with HIPAA standards.
• Perform additional duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Previous data entry experience a plus.
• Work experience in a production environment preferred.
• Excellent typing skills and proficiency in Microsoft Office (including Excel), with the ability to quickly learn new systems.
• Sharp attention to detail and accuracy, backed by strong organizational and time management abilities.
• Collaborative mindset with the independence to make sound decisions on your own.

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.