Associate Commercial Lines Client Service Manager

About the Role

Gallagher is seeking a Property and Casualty licensed Associate Commercial Lines Client Service Manager to join our team supporting clients in Oregon. In this role, you'll lead efforts to deliver exceptional service and solutions to clients, working closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value.

How You'll Make an Impact

You'll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you'll play a key role in delivering high-quality solutions. You'll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage
• Build and maintain strong relationships with clients through timely responses and strong customer service
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies
• Conduct regular audits to ensure compliance with regulations and maintain high service standards
• Maintain accurate and up-to-date client and policy data using Gallagher's systems and performing audits
• Use Gallagher's technology to enhance productivity, streamline processes, and deliver quality results
• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations

Qualifications

• Bachelor's degree with minimum 1+ years client service management experience OR High School degree/GED with a minimum of 3+ years client service management experience
• A Property and Casualty Insurance License
• Proficiency in EPIC and Microsoft Office
• A desire to build relationships and deliver results
• Adaptability and resilience in managing shifting priorities
• A collaborative mindset to work with teams across Gallagher