Associate Collector

About the role

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow.

Responsibilities

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette
• Skilled in answering a telephone in a pleasant and helpful manner
• Ability to read, understand and follow oral and written instructions
• Ability to read and understand EOBs
• Answers questions from customers, clerical staff, and insurance companies
• Identifies and resolves patient billing errors / complaints
• Familiar with medical terminology and insurances HCPC/ICD-9 codes
• Documents activities in VisiQuate and ERP systems in an efficient accurate and timely manner
• Ensures the billing activity is handled correctly
• Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments
• Ability to edit and resubmit claims for payment
• Prepares and reviews clean claims for submission to various insurances either electronically or paper
• Working knowledge of Microsoft Office, particularly Word and Outlook
• Provide feedback to Group Team Lead / Supervisor regarding issues regarding accounts
• Reporting payer / denial trends and any other issues to supervisor in a professional and timely manner
• Conducts routine tasks as directed; works under clearly defined guidelines
• Contributes to specific objectives and outcomes as directed
• Manages time well to ensure project, deadlines, and metrics are met constantly

Requirements

• High School Diploma or equivalent
• 1+ years in healthcare environment
• Proficient in medical terminology
• Familiar with billing prosseses

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Pay

The anticipated salary range for this position is $21.00 p/hour