Associate Clinical Systems Imaging Analyst - Radiation Oncology

Location: Stanford Health Care, 900 Welch Rd, Palo Alto, CA

About the role

The Clinical Associate Systems Analyst II supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the general guidance of senior members of the team. The position will have a basic understanding of Epic modules and health system operations.

Responsibilities

• Provide tier-2 support of application incidents reported through the help desk
• Perform daily monitoring of applications in production use
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Assist in the implementation of low complexity tools and workflows
• Assist in the upgrade of applicable software or enhancements to existing workflows
• Assist in any testing that is required as part of new implementations, enhancements or upgrades
• Modify tables/master files, make additions and changes under the direction of senior team members
• Implement changes using documented procedures that are compliant with department’s policies and procedures
• Participate in team and cross-team meetings and maintain appropriate meeting records
• Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required
• Take ownership of low complexity issues and act as a liaison between customer and other support staff to facilitate resolution

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly‑related field from an accredited college or university.
• Six (6) months of healthcare or technology‑related work experience.
• Epic certification required within 6 months (180 days) of employment.

Skills

• Mid-level Microsoft Office skills
• Ability to diagnose and resolve routine technology problems
• Ability and desire to learn to resolve specialized and advanced technology problems
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline
• Ability to take action consistent with available facts, constraints, and anticipated consequences
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
• Ability to