Associate Clinical Specialist, Cardiac Rhythm Management (CRM) - Westchester County, NY

About the role

As a Clinical Specialist within Medtronic’s Cardiac Rhythm Management (CRM) portfolio, you will provide technical, educational, operational, and sales support to help the district meet CRM sales and customer-service objectives. The CRM portfolio delivers therapies designed to restore, support, and protect every heartbeat through advanced pacing, defibrillation, and remote-monitoring solutions. This role requires residence within the assigned territory (within 30 minutes of Westchester County) and regular travel to customer accounts. Clinical Specialists must be available for urgent customer needs, weekend, holiday, and occasional after-hours coverage.

A valid driver’s license, active auto insurance, and a driving record that meets company standards are required.

Responsibilities

• Provide technical support for CRM devices and therapies by performing system checks/interrogations, supporting implants, troubleshooting issues, and applying knowledge gained through comprehensive CRM field training.
• Coordinate operational support by ensuring accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics to meet customer and business needs.
• Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions; support the onboarding and development of new Clinical Specialists and Sales Representatives.
• Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
• Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
• Maintain technical expertise by staying current on new CRM products, therapies, solutions, and patient-management offerings to effectively support customers and clinical outcomes.
• Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings—approximately 80% of the time—with frequent independent driving.
• Perform physical job requirements, including frequent two-handed lifting of up to 40 lbs., sitting, standing, and walking for 8+ hours per day, and regularly bending, stooping, squatting, and maintaining balance.
• Work effectively in clinical environments with exposure to eye protection, infectious disease, and radiation, while wearing 7–9 lbs. of lead for extended periods, utilizing computers and mobile devices, and maintaining the vision capabilities necessary to support patient care and field-based responsibilities.
• Perform other duties as assigned.

Requirements

• High School Diploma PLUS a minimum 4 years’ work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing
• OR Associate’s degree PLUS a minimum 2 years’ work experience in the same fields
• OR Bachelor’s Degree

Preferred Qualifications

• B.A./B.S. Degree in nursing, life sciences, or biomedical engineering
• Cath Lab, EP Lab, hospital/clinic, or cardiology experience
• Ability to meet vendor credentialing requirements
• For Baccalaureate degrees earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A)

Benefits

Medtronic offers a competitive salary and flexible benefits package designed to support employees at every career and life stage.

• Base salary range: $70,000–$79,000 (USD) for U.S. locations excluding Puerto Rico and specific California locations
• Eligibility for a Sales Incentive Plan (SIP) with significant incentive compensation for achieving or exceeding goals
• Health, dental, and vision insurance
• Health Savings Account and Healthcare Flexible Spending Account
• Life insurance and long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans and 401(k) plan with employer contribution and match
• Paid time off and paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Regular employees (those working 20+ hours per week and not temporary) are eligible for all benefits listed. Temporary employees are eligible for paid sick time (as required by state law) and the Employee Stock Purchase Plan.