Associate, Clinical Operations (Data and Systems)

Key Responsibilities

• Manage Patient Transitions: Coordinate patient panel coverage and transfers during clinician attrition, extended leave, or parental leave.
• Logistics Coordination: Reassign patients in the system, update internal records, and coordinate handoff logistics across teams.
• Proactive Monitoring: Track overall panel coverage status and proactively flag capacity gaps or coverage risks to senior leadership.
• Clinician Scheduling Support: Spot inefficiencies in clinician scheduling using a data-informed, strategic approach. Support day-to-day scheduling and calendar coordination as needed.
• Data Analytics: Dashboard Monitoring: Perform routine monitoring of existing dashboards to check that data looks correct and flag anomalies.
• Tool Optimization: Maintain, update, and audit Google Sheets trackers, reports, and lightweight operational models used across the team.
• Skill Growth: Partner with the data team on more complex analyses, and continue developing your data skills to serve as a resource for the Clinical Operations team.

Qualifications

• Experience: 1-3 years of experience in operations, healthcare operations, or a similar administrative/analytical role. High-growth telehealth or healthtech startup experience preferred.
• Spreadsheet Savvy: Strong Google Sheets skills (comfortable with formulas, pivot tables, and data cleanup).
• Data Literacy: Experience navigating and reading BI tools (e.g., Lightdash, Looker, Tableau) with a strong desire to learn how to build them.
• SQL knowledge is a plus but not required.
• Core Competencies: Exceptional attention to detail, strong written and verbal communication, and the ability to manage multiple ongoing tasks.
• Mindset: Comfort with routine administrative tasks, paired with the drive to improve the systems behind them.
• Adaptability & Agility: Comfort with high work volume and ongoing changes inherent in managing a clinical practice, with an agile mindset to navigate evolving priorities.

Benefits

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

Compensation

We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills.

Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process.

Compensation Range $60,000 - $65,000 USD

Interested in learning more about Ophelia and this role? Apply to work with us!