Associate, Clinical Operations (Data and Systems)

Accountabilities

• Support day-to-day clinical operations while improving data accuracy, operational efficiency, and internal systems that enable high-quality patient care.
• Cook up patient panel transitions and coverage activities during clinician changes, extended leave, or operational shifts.
• Manage patient reassignment processes, update internal records, and coordinate handoffs between clinical and operational teams.
• Maintain operational trackers, reports, and Google Sheets-based tools through data cleanup, updates, and process improvements.
• Partner with data teams to develop stronger analytics capabilities and gradually take ownership of dashboards and reporting workflows.
• Provide operational support to clinicians by addressing routine questions and coordinating resolutions.
• Maintain documentation, standard operating procedures, and operational resources to ensure consistency across teams.
• Collaborate with data, engineering, clinical, and operations teams to troubleshoot system issues and support process improvements.
• Aid with special projects, pilots, and initiatives that improve the efficiency and scalability of clinical operations.

Requirements

• Strong organizational skills, analytical thinking, and operational discipline.
• An interest in healthcare technology and process improvement.
• 1-3 years of experience in operations, healthcare operations, administrative analytics, or a similar role.
• Experience in a healthcare technology, telehealth, or high-growth startup environment is preferred.
• Strong Google Sheets skills, including formulas, pivot tables, data organization, and cleanup.
• Ability to interpret and navigate business intelligence tools such as Lightdash, Looker, Tableau, or similar platforms.
• Interest in developing data analytics skills and learning how to build dashboards and operational reports.
• SQL knowledge is a plus but not required.
• Exceptional attention to detail with strong accuracy in managing operational data and documentation.
• Ability to manage multiple priorities, recurring tasks, and changing requirements in a fast-paced environment.
• Strong written and verbal communication skills with the ability to collaborate effectively across teams.
• Problem-solving mindset with the ability to identify issues, investigate root causes, and recommend improvements.
• Comfortable balancing administrative responsibilities with opportunities to improve systems and workflows.
• Adaptable, proactive, and motivated by improving healthcare experiences for patients and providers.

Benefits

• Competitive annual compensation range of $60,000 - $65,000 USD.
• Comprehensive medical, vision, and health insurance plans, with many options fully covered for employees.
• Flexible Paid Time Off policy starting at 20 days annually, increasing with tenure.
• 10 company holidays each year.
• Remote work flexibility and work-from-home stipend.
• 401(k) contribution platform.
• Additional benefits including life insurance, short-term and long-term disability coverage, financial wellness resources, and virtual primary care.
• Opportunity to contribute to meaningful healthcare innovation within a growing technology-driven organization.
• Collaborative and mission-focused environment with opportunities for professional growth and development.