Associate Clinical Oncology Specialist
Position Summary
Natera is seeking a highly specialized and detail-oriented Associate Clinical Oncology Specialist (ACOS) to manage, service, and grow our Oncology product portfolio within the Ann Arbor territory. This is a unique, hybrid clinical support and account navigation role where approximately 80% of the territory's operational footprint is anchored within the University of Michigan (UofM) Health System and its complex laboratory ecosystem.
Primary Responsibilities
Manage the highly complex, longitudinal lifecycle of oncology s orders originating within the University of Michigan Health System.
Act as a dedicated navigator to ensure tissue and blood samples move seamlessly through UofM pathology, central labs, and Natera’s processing facilities.
Map and master the specific nuances of UofM’s internal laboratory ordering systems, electronic health records (EHR) routing, and specimen release policies.
Proactively resolve logistical hurdles, delayed pathology pull requests, and missing clinical data.
Monitor and manage patient sing logs to ensure strict adherence to oncologist-prescribed serial sing cadences.
Coincide closely with clinic coordinators and nursing staff to prevent gaps in longitudinal monitoring.
Partner with the local Clinical Oncology Specialist (COS) to support, maintain, and deepen relationships with UofM oncologists, mid-levels, nurse navigators, and pathology staff.
Educate UofM clinical teams and administrative staff on Natera’s digital tools, order tracking systems, and specimen collection requirements to streamline the ordering process.
Ensure all case management and field activities strictly adhere to both Natera's compliance policies and UofM's institutional guidelines regarding HIPAA, patient privacy, and laboratory data sharing.
Qualifications & Experience
Education: Bachelor’s degree required (Background in medical sciences, biology, or healthcare administration highly preferred).
Experience: Minimum of 2 years of experience in healthcare sales, clinical support, case management, or laboratory operations.
Institutional Domain Knowledge (Crucial): Prior experience directly working within, selling to, or managing workflows inside the University of Michigan Health System (Michigan Medicine) is heavily preferred. Deep familiarity with UofM’s laboratory layout, pathology requisition protocols, and clinic structures is a significant advantage.
Strong Case Management Skills: Demonstrated track record of managing complex, multi-step logistical processes or patient navigation journeys in an oncology or complex laboratory setting.
Technical Savvy: Quick to learn and navigate internal tracking databases, CRM tools, and hospital-facing portals.
Patient Cadence Adherence
Monitor and manage patient sing logs to ensure strict adherence to oncologist-prescribed serial sing cadences.
Account Service & Partnership
Partner with the local Clinical Oncology Specialist (COS) to support, maintain, and deepen relationships with UofM oncologists, mid-levels, nurse navigators, and pathology staff.
Compliance & Logistics
Ensure all case management and field activities strictly adhere to both Natera's compliance policies and UofM's institutional guidelines regarding HIPAA, patient privacy, and laboratory data sharing.
Physical Demands & Work Environment
Duties are typically performed in a medical office or hospital setting.
This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
Duties may require working outside normal working hours (evenings and weekends) at times.
25-50% travel required.
Benefits
Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Free sing and fertility care benefits for employees and their immediate families.
Pregnancy and baby bonding leave.
401k benefits.
Commuter benefits.
Employee referral program.
Our Opportunity
Natera™ is a global leader in cell-free DNA (cfDNA) sing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic sing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
What We Offer
Competitive Benefits
On-target earnings (OTE) $110,000—$130,000 USD
Uncapped commission
Car allowance program
Restricted Stock Units (RSUs)
Our Commitment
Natera is committed to ensuring a diverse and inclusive workplace environment, and welcomes people of different backgrounds, experiences, abilities, and perspectives. Inclusive collaboration benefits our employees, our community, and our patients, and is critical to our mission of changing the management of disease worldwide.
Contact Information
If you have any questions about the position, please contact us at [email protected]. For more information, visit www.natera.com.