Associate Client Support Consultant - Chat Team

What You'll Do

• Client Support: Help clients manage their business using ADP solutions, including troubleshooting and resolving payroll issues.
• Support Multiple Business Units: Partner with various business units and teams to deliver a seamless client experience.
• Continuous Learning: Upgrade knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, and other products.
• Organize Workload: Adhere to a daily schedule and organize tasks to handle a high volume of inbound calls, especially during peak seasons.

Required Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Ability to work overtime hours during peak seasons.
• A college degree is preferred but not required.
• Skills in a metrics-driven call center environment.
• Comfortable building rapport and establishing trust with clients.
• Clear and professional communication both verbally and in writing.

What You Can Expect

• On a Typical Day: Troubleshoot payroll issues, partner with business units, and provide training to clients on ADP technology.
• Learn Continuously: Upgrade knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, and other products.
• Organize Workload: Adhere to a daily schedule and manage a high volume of inbound calls, especially during peak seasons.

How to Thrive

• Metrics-Driven Environment: Comfortable working in a call center setting.
• Client-Centric Approach: Ability to build rapport and establish trust with clients.
• Clear Communication: Clear and professional communication both verbally and in writing.

Why Join Us

• Inclusive Culture: A culture that values equity, inclusion, and belonging.
• Business Resource Groups: Connect with networks and allies who share common interests and experiences.
• Career Growth: Opportunities to progress in an agile, fast-paced environment.
• Continuous Learning: Ongoing training, development, and mentorship opportunities.
• Health and Well-being: Best-in-class benefits starting on Day 1, including paid time off for volunteering.
• Community Impact: Get paid to pay it forward through company-paid time off for volunteering for causes you care about.

About ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise.

ADP Values

We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.

Ethics and Compliance

ADP is committed to an ethical workplace and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.