Associate, Client Operations Representative I

About the role

This role is located in Pittsburgh PA. In this role, you’ll make an impact by serving as the technical expert for complex transactions and processes on a daily basis and providing work direction for the team. Independently assist clients by responding to complex phone, email, and other inquiries regarding company products, services, and procedures. Respond to client questions on BNY Mellon product features and provide technical assistance for the most complex issues escalated by junior team members. Research and resolve complex operational or client issues, identify trends in client issues, and propose solutions. Provide status updates on problem resolution and outstanding issues to other teams and direct inquiries to appropriate resources at BNY Mellon. Assist with process improvement by contributing ideas to improve team efficiency and coordinate implementation of resulting process changes. Provide guidance to less experienced staff and may serve as the team leader for a team of support staff. Be responsible for the quality and completion of own work and help develop and contribute to the achievement of team objectives.

Responsibilities

• Serve as the technical expert for complex transactions and processes on a daily basis and provide work direction for the team.
• Independently assist clients by responding to complex phone, email, and other inquiries regarding company products, services, and procedures.
• Respond to client questions on BNY Mellon product features and provide technical assistance for the most complex issues escalated by junior team members.
• Research and resolve complex operational or client issues, identify trends in client issues, and propose solutions.
• Provide status updates on problem resolution and outstanding issues to other teams and direct inquiries to appropriate resources at BNY Mellon.
• Aid in process improvement by contributing ideas to improve team efficiency and coordinate implementation of resulting process changes.
• Provide guidance to less experienced staff and may serve as the team leader for a team of support staff.
• Be responsible for the quality and completion of own work and help develop and contribute to the achievement of team objectives.

Requirements

A high school/secondary school diploma or the equivalent combination of education and experience is required; a bachelor’s degree preferred. 3-5 years of total work experience preferred. Experience in financial services preferred.

Qualifications

To be successful in this role, we’re seeking the following:

• A high school/secondary school diploma or the equivalent combination of education and experience is required; a bachelor’s degree preferred.
• 3-5 years of total work experience preferred.
• Experience in financial services preferred.

Skills

N/A

Benefits

About Us At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.