Associate Claims Examiner

About the role

This position will be responsible for the resolution of the resolution of claims of low complexity and exposure. The primary responsibilities include investigating, evaluating, negotiating and resolving assigned claims. Review claim information to determine coverage and recommend appropriate next steps. Assist with evaluating potential exposures on claims and alerting Management or internal partners when needed. Adhere to Fair Claims Practices Regulations and claims handling guidelines. Prepare and distribute claim reports. Participate fully in training, development programs, and learning opportunities across Claims. Build strong relationships with internal stakeholders including Underwriting. Contribute to strong customer relationships by delivering top-notch service. Support special projects as assigned, learning cross-functional collaboration within Claims. Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices. Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT. Travel to other claim offices and conferences as needed.

Responsibilities

• Investigate, evaluate, negotiate and resolve assigned claims.
• Review claim information to determine coverage and recommend appropriate next steps.
• Assist with evaluating potential exposures on claims and alerting Management or internal partners when needed.
• Adhere to Fair Claims Practices Regulations and claims handling guidelines.
• Prepare and distribute claim reports.
• Participate fully in training, development programs, and learning opportunities across Claims.
• Build strong relationships with internal stakeholders including Underwriting.
• Contribute to strong customer relationships by delivering top-notch service.
• Support special projects as assigned, learning cross-functional collaboration within Claims.
• Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices.
• Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT.
• Travel to other claim offices and conferences as needed.

Requirements

• High school diploma required.
• Bachelor's degree preferred.
• Certification must have or be eligible to receive claims adjuster license.

Qualifications

• Understanding of insurance industry and claims a plus.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Excellent analytical and problem-solving skills.
• Excellent organization and time management skills.
• Ability to deliver outstanding customer service to both internal and external customers.
• Ability to work collaboratively and in a team environment.
• Ability to work autonomously and requiring minimal direction/oversight.
• Ability to take initiative and think strategically and creatively.
• Strong desire for continuous improvement.
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, and Word).

Skills

• Customer Service
• Communication
• Problem Solving
• Organizational Skills
• Collaboration
• Initiative
• Continuous Improvement
• Microsoft Office

Benefits

• Competitive benefit programs
• Health, dental, and vision insurance plans
• Optional life, disability, and AD&D insurance
• 401(k) with employer match contributions
• Employee Stock Purchase Plan
• PTO, corporate holidays, and floating holidays
• Parenthood leave

Pay

The hourly rate offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average hourly range for the Associate Claims Examiner is $27.84/hr - $38.27hr with10% incentive.

Schedule

Hybrid working schedule of 3 days in the office and 2 days remote.

Application Instructions

To apply, choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Contact Information

If you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.

Caution: Employment Scams

Markel Is Aware Of Employment-related Scams Where Scammers Will Impersonate Recruiters By Sending Fake Job Offers To Those Actively Seeking Employment In Order To Steal Personal Information. Frequently, The Scammer Will Reach Out To Individuals Who Have Posted Their Resume Online. These "job Offers" Include Convincing Offer Letters And Frequently Ask For Confidential Personal Information. Therefore, For Your Safety, Please Note That: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Agency Notice

No agencies please.