Associate Claims Examiner

About the role

Could you be our next Associate Claims Manager? Globe Life is looking for an Associate Claims Manager to join the team! In this role, you will be responsible for "front-end" claim tasks designed to initiate workflow processes and interact with customers on first contact issues. This is a remote / work-from-home position.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

Responsibilities

• Receive, organize, and accurately index newly reported claims via RightFax and paper mail, including preparation for scanning.
• Initiate, document, and report results of all First Occurrence phone calls to customers and leadership on a weekly basis.
• Request and provide assistance in obtaining additional information needed from members and providers to process claims.
• Complete check pull report each morning.
• Meet or exceed established productivity and quality standards while concurrently navigating multiple databases, software programs, and online tools.
• Actively attend and participate in departmental meetings, trainings, coaching sessions, and all mandatory compliance training.
• Maintain patient privacy and confidentiality in accordance with HIPAA standards.
• Perform additional duties as assigned.

Requirements

• High School Diploma required; Associate's or Bachelor's Degree preferred.
• Highly organized and detail-oriented with the ability to compile and review information to make sound decisions.
• Strong interpersonal skills with excellent written, verbal, and typing abilities.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and other basic computer programs.
• Self-motivated and adaptable, with the ability to thrive independently in a fast-paced environment while maintaining a positive, team-oriented attitude.
• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help employees welcome new additions.
• Subsidized all-in-one subscriptions to support fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.