Associate Claims Clinical/Care Advocacy
About CareScout
We are dedicated to simplifying and dignifying the aging experience. Our mission is to bring together long-term care options, non-healthcare resources, education, and human support into one place. We strive to create a better system for everyone, fostering a sense of belonging throughout all phases of life.
Your Role
The Care Advocate position involves developing an innovative digital product strategy based on deep expertise in long-term care needs. You will work closely with digital product and design teams to ensure that the user experience is patient-centered and scalable. Key responsibilities include:
- Providing subject matter expertise on local and state-level programming and resources for aging adults and caregivers.
- Offering education and resources to aging individuals seeking care options and navigating challenges.
- Conducting consultations with older adults and caregivers on aging services and supports, providing support and guidance on the caregiving journey.
- Reporting qualitative and quantitative data to the digital product and design teams to inform product development.
- Reviewing new product features before release to identify improvements or potential issues.
What You Will Be Doing
Traditional Care Advocacy role:
- Providing subject matter expertise on local and state-level programming and resources for aging adults and caregivers.
- Offering education and resources to aging individuals seeking care options and navigating challenges.
- Intensive case management experience and crisis intervention.
- Approach problem-solving with a human-centered lens.
- Documenting user needs and reporting qualitative and quantitative data to the digital product and design teams.
- Reporting back to product and design teams on opportunities for improvement of the digital products based on user feedback.
- Reviewing new product features before they are released to consumers to identify improvements or potential issues to proactively improve user experience.
What You Bring
- A minimum of 5 years total relevant work experience from any combination of the following: Social worker or RN with 5 years of Geriatric Case Management experience.
- Knowledge in Area Agency on Aging offerings/resources, Home and Community Based Programming and Eligibility Criteria, Medicaid and Medicare, Discharge Planning Process and Considerations, Local Resources for Elder Law and Estate Planning.
- Ability to provide education and advocacy for aging population and caregivers on community resources, home health options, Long Term Care planning and facilities.
- A proven track record of applying qualitative and quantitative analysis to problem-solving.
- Proven ability to deliver on responsibilities.
- Comfortable interacting with senior management, team members, different disciplines, and other stakeholders.
- Strong written, spoken, and listening communication skills.
- Highly collaborative, results-driven, team player.
Nice to Have
- Experience or understanding of Long-Term Care Insurance products.
- GCM or CCM certification.
- Long-term care experience.
- Experience working within startups and contributing to their rapid growth.
Employee Benefits & Well-Being
- Competitive Compensation & Total Rewards
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
Additional National Range
$55,800 - $81,000
High-Cost Range (includes New York)
$69,800 - $101,000
Disclaimer
This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed. This role is not eligible for employment visa sponsorship.