Associate Claims Care Center Representative

About the role

Provides customer experience by managing phone and digital interactions on new and existing claims and assisting with immediate needs. Position may require up to 10% travel and primarily involves sitting/standing. Relocation support is offered for eligible candidates. This role is primarily home‑based but requires residence within a commutable distance (≈50 miles) of one of the following offices: Madison, WI; Boston, MA; Minneapolis, MN; St. Joseph, MO; Phoenix, AZ; Keene, NH; Denver, CO; Atlanta, GA. New employee orientation is held in person at the Madison, WI headquarters or an AmFam core location (virtual when needed).

Responsibilities

• Reviews and applies coverage, assigns services, interprets estimates and adjuster notes, and processes payments.
• Demonstrates effective planning and organizational skills, which includes time management, adhering to a schedule, and servicing customer claims.
• Efficiently handles interactions via inbound calls, outbound calls, and digitally.
• Completes cross‑functional responsibilities with multiple lines of business across the enterprise.
• Demonstrates the ability to work independently and problem solve.
• Identifies and gathers necessary information to accurately process claims and achieve business goals.
• Provides exceptional customer service to internal/external customers and business partners.
• Utilizes claim systems and other applications necessary to complete job tasks with precision.
• May maintain a claim inventory and may assist the adjusting lines with low‑complexity claim inventory.

Requirements

• Demonstrated experience providing customer‑driven solutions, support, or service.
• Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrated ability to work independently and problem solve.
• Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.

Pay

Compensation range: $25.00 – $31.88 per hour (hourly). Actual pay may vary based on job level