Associate Care Advocate - Care Delivery

About the role

Wider Circle is hiring an entry-level Associate Care Advocate with a clear path to move into a more senior role. In this position, you will call patients by phone to learn about the challenges affecting their health—such as trouble accessing food, housing, or medical appointments—and connect them with relevant services while maintaining clear, accurate records of each call.

We are looking for someone who is kind, organized, and passionate about helping others in their community. You will thrive in this role if you care about reducing health inequity, build trust quickly, listen well, communicate clearly, and stay organized under pressure while prioritizing privacy and accuracy.

About Wider Circle

Wider Circle partners with health plans and doctors nationwide to run community care programs. We connect health plan members with neighbors who share similar experiences, fostering mutual support to improve health outcomes. Our programs have been proven to enhance satisfaction and reduce unnecessary doctor visits, serving tens of thousands of communities across the country. Learn more at widercircle.com.

Responsibilities

• Screen Patients and Manage Intake: Call patients and ask health-related questions using a set script (calls typically last 15–20 minutes). Your goal is to make patients feel comfortable so they share honest answers.
• Connect Patients to Resources: Ask questions to identify each patient’s needs, then share resources and send referrals to health and mental health services.
• Keep Accurate Records: Document patient responses in an Electronic Health Record (EHR) during each call. Review and finalize notes by the end of each workday, ensuring compliance with federal privacy rules (HIPAA) and billing standards. Collect and record patient consent at the start of each call.
• Manage Your Schedule: Maintain your own daily calendar, send reminder calls to reduce missed appointments, and meet weekly goals. Schedule follow-up calls for patients and allocate time between appointments to complete notes.

Requirements

• Education: High school diploma or GED required. A degree in Human Services, Public Health, or a related field is a plus.
• Languages: Bilingual in English and Spanish (or another language) is strongly preferred.
• Certification: Community Health Worker (CHW) certificate preferred. If you do not have one, you must be willing to earn it by completing training provided by Wider Circle and/or a state certification application.
• Experience: Experience in healthcare, social services, or community work is helpful but not required. You must feel comfortable speaking with diverse individuals by phone. Full training is provided.
• Tech Skills: Comfortable using websites and apps to enter and track data. Able to adapt in a fast-paced work environment.
• Self-Directed: Able to manage your own tasks, stay on top of notes, and meet goals without close supervision.
• Training: Willing to complete our onboarding program, including call practice, documentation exercises, and role-play. You must pass a final test with a score of 80% or higher.
• Background Check: Willing to complete a drug test and background check before starting.

Physical requirements: Ability to sit, stand, and walk as needed. Must have adequate vision and hearing to speak with patients by phone and in person. Must be able to type and use multiple computer programs simultaneously while talking. Requires a strong internet connection and a quiet, private space for patient calls.

Benefits

• Pay: $18–$20 per hour, plus performance bonuses
• Clear path to advance to a senior Care Advocate role
• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off
• Employee Assistance Program
• Flexible Spending Accounts for health care and dependent care
• Health Savings Account
• Voluntary disability coverage
• Basic life and accidental death insurance
• Adoption assistance
• Paid training to earn your Community Health Worker (CHW) certificate
• A supportive work environment where you can love your work, keep learning, and grow with us