Associate Care Advocate - Care Delivery

About the role

This is an entry-level position with a clear path to move into a more senior role. As an Associate Care Advocate, you will call patients by phone to learn what challenges affect their health, such as trouble getting food, finding housing, or getting to medical appointments. You will help connect them with services and keep clear, accurate notes about each call.

We are looking for someone who is kind, organized, and excited to help people in their community. You will thrive in this role if you care about helping others, want to reduce health inequity, build trust quickly, listen well, and communicate clearly. You should stay organized under pressure and take privacy and accuracy seriously.

About Wider Circle

Wider Circle works with health plans and doctors across the country to run community care programs. We connect health plan members with neighbors who share similar experiences. Together, they support and encourage each other to take better care of their health. Our programs have been shown to improve satisfaction and reduce unnecessary doctor visits. We serve tens of thousands of communities nationwide. Learn more at widercircle.com.

Responsibilities

• Screen Patients and Manage Intake: Call patients and ask health-related questions using a set script. Calls usually last 15 to 20 minutes. Your goal is to make patients feel comfortable so they share honest answers.
• Connect Patients to Resources: Ask questions to learn what each patient needs, then share resources and send referrals to health and mental health services.
• Keep Accurate Records: Type patient responses into an Electronic Health Record (EHR) during each call. Review and finalize notes before the end of each workday, ensuring compliance with federal privacy rules (HIPAA) and billing standards. Collect and record patient consent at the start of each call.
• Manage Your Schedule: Maintain your own daily calendar, send reminder calls to reduce missed appointments, and meet weekly goals. Schedule follow-up calls for patients and leave time between appointments to finish notes.

Requirements

• Education: A high school diploma or GED is required. A degree in Human Services, Public Health, or a related field is a plus.
• Languages: Speaking both English and Spanish (or another language) is strongly preferred.
• Certification: A Community Health Worker (CHW) certificate is preferred. If you do not have one, you must be willing to earn it by attending training provided by Wider Circle and/or completing a state certification application.
• Experience: Experience in healthcare, social services, or community work is helpful but not required. You must feel comfortable speaking with many different types of people by phone. Full training is provided.
• Tech Skills: Comfortable using websites and apps to enter and track data. Able to adapt in a fast-moving work environment.
• Self-Directed: Able to manage your own tasks, stay on top of notes, and meet goals without close supervision.
• Training: Willing to complete our onboarding program, which includes call practice, documentation exercises, and role-play. You must pass a final test with a score of 80% or higher.
• Background Check: Willing to complete a drug test and background check before starting.

You must be able to sit, stand, and walk as needed. You must see and hear well enough to speak with patients by phone and in person. You must be able to type and use multiple computer programs at once while talking. A strong internet connection and a quiet, private space for patient calls are required.

Benefits

• Pay: $18–$20 per hour
• Performance bonuses
• A clear path to advance to a senior Care Advocate role
• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off
• Employee Assistance Program
• Flexible Spending Accounts for health care and dependent care
• Health Savings Account
• Voluntary disability coverage
• Basic life and accidental death insurance
• Adoption assistance
• Paid training to earn your Community Health Worker (CHW) certificate
• A chance to love your work, keep learning, and grow with us