Associate Business Transformation Architect

Work you'll do

• Supporting end-to-end implementation of Qualtrics Patient Experience solutions for health systems, including survey configuration, deployment, testing, and post-launch stabilization
• BUILDING AND CONFIGURING surveys, workflows, alerts, dashboards, user roles, permissions, and governance features within the Qualtrics platform
• SUPPORTING INTEGRATIONS BETWEEN QUALTRICS AND HEALTHCARE PLATFORMS SUCH AS EPIC, CERNER, AND OTHER SYSTEMS, INCLUDING APPLICATION PROGRAMMING INTERFACE-BASED DATA FLOWS AND SURVEY TRIGGERING
• TRANSLATING BUSINESS AND CLINICAL REQUIREMENTS INTO PATIENT EXPERIENCE SOLUTIONS AND COLLABORATING WITH INFORMATION TECHNOLOGY, CLINICAL, OPERATIONAL, AND ANALYTICS STAKEHOLDERS THROUGHOUT DELIVERY
• TROUBLESHOOTING PLATFORM CONFIGURATION AND TECHNICAL ISSUES ACROSS BUILD, TESTING, GO-LIVE, AND OPTIMIZATION ACTIVITIES

Qualifications

• REQUIRED:
• Bachelor’s degree in business, healthcare, technology, or a related field
• 2+ years of hands-on experience implementing Qualtrics, including survey build, workflows, dashboards, and platform administration
• 1+ years of experience implementing Qualtrics Patient Experience solutions for provider organizations or health systems
• 1+ years of experience supporting integrations with electronic health record platforms such as Epic or Cerner, or similar healthcare systems
• 1+ years of experience in a client-facing or project delivery environment
• Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
• MUST BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT THE NEED FOR EMPLOYER SPONSORSHIP, NOW OR AT ANY TIME IN THE FUTURE.
• PREFERRED:
• Qualtrics XM Patient Experience Certification
• Experience supporting CAHPS or Hospital Consumer Assessment of Healthcare Providers and Systems programs
• Experience with application programming interface integrations, single sign-on, Open Authorization, or extract, transform, load data workflows
• Experience with Qualtrics XM Directory, iQ, or Healthcare modules
• Experience applying Health Insurance Portability and Accountability Act requirements in healthcare data environments
• Experience supporting testing, go-live, or post-deployment optimization activities

The Team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

About the Role

Recruiting for this role ends on July 11, 2026