Associate Business Systems Administrator

Responsibilities

• Serve as a systems administrator and technical subject matter expert for projects and enhancements supporting Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Experience Cloud, Atlassian, Sage Intacct, NetSuite SuiteProjects Pro, Gong, Ironclad and additional financial management/professional services platforms
• Manage day-to-day system administration activities, including user setup, permissions, profiles, roles, page layouts, workflows, approval processes, reports, dashboards, integrations, and data updates.
• Create and maintain documentation for system configurations, business processes, user guides, release notes, and support procedures.
• Maintain system security and access controls by ensuring users have appropriate permissions based on role, responsibility, and business need.
• Collaborate with the Business Systems team to prioritize requests, manage backlog items, and support continuous improvement initiatives that enable operational efficiency and market growth.

Qualifications

• 1-3 years experience as a Systems Administrator
• Ability to assess the impact of new requirements on an existing platform and all upstream and downstream applications, systems and processes
• Manage time effectively in a fast-paced, dynamic environment with the ability to meet multiple deadlines
• Excellent verbal and written communication skills
• Excellent analytical and critical thinking skills
• PREFERRED: Bachelor’s degree Salesforce Administrator certification
• Experience with CRM, ERP or related applications