Associate Brand Experience Manager - Jimmy John's

Qualifications

• Bachelor’s degree in business, marketing, economics, engineering, or related field
• 3–5 years in strategy, analytics, brand marketing, consulting, or test-and-learn environments

Essential Duties and Responsibilities

• Supports the development and management of a structured pipeline of growth initiatives, with a strong focus on test design, measurement, and scalability
• Leads end-to-end market testing for product, pricing, delivery, loyalty, and digital initiatives, including test/control design, market and store selection, KPI definition and success criteria, post-test readouts and recommendations
• PARTNER CLOSELY WITH OPERATIONS AND FRANCHISEES TO ENSURE TESTS ARE PRACTICAL, EXECUTABLE, AND REFLECTIVE OF REAL-WORLD STORE ENVIRONMENTS
• Synthesizes consumer, operational, and financial data to evaluate test performance and inform go-forward decisions
• DOCUMENTS AND SCALES KEY LEARNINGS, ENSURING INSIGHTS ARE CLEARLY TRANSLATED INTO ACTIONABLE ROLLOUT PLANS OR ITERATION PATHS
• ACTS AS A CENTRAL CONNECTOR ACROSS CROSS-FUNCTIONAL TEAMS (OPERATIONS, CULINARY, SUPPLY CHAIN, REVENUE MANAGEMENT, DIGITAL, LOYALTY, ANALYTICS, ETC.) TO DRIVE ALIGNMENT AND EXECUTION
• BRAINS RIGOR AND CONSISTENCY TO HOW THE TEAM APPROACHES TEST-AND-LEARN METHODOLOGIES, MEASUREMENT, AND DECISION-MAKING FRAMEWORKS
• IDENTIFIES WHITESPACE OPPORTUNITIES AND QUANTIFIES “SIZE OF PRIZE” THROUGH A COMBINATION OF DATA ANALYSIS, COMPETITIVE INSIGHTS, AND TEST RESULTS
• SUPPORTS STRATEGIC PLANNING BY TRANSLATING INSIGHTS INTO CLEAR RECOMMENDATIONS THAT IMPACT TRAFFIC, CHECK, FREQUENCY, AND RETENTION
• DEVELOPS CLEAR, CONCISE, EXECUTIVE-READY UPDATES ON TESTING PROGRESS, RESULTS, AND IMPLICATIONS

Core Capabilities

• Strong analytical mindset and experience working with large, complex datasets and translating insights into action
• Demonstrated experience in test design, experimentation, and performance measurement (A/B testing, pilots, test/control frameworks)
• Ability to balance customer experience, operational feasibility, and financial impact in decision-making
• Strong cross-functional collaborator with a track record of working closely with Operations and field teams
• Structured problem solver with high attention to detail and follow-through
• Effective project manager, able to manage multiple workstreams and timelines simultaneously
• Comfortable navigating ambiguity and driving progress in test-and-learn environments

Technical Skills

• Proficient in Excel (pivot tables, SUMIFS, INDEX/MATCH)
• Strong PowerPoint skills with ability to create clear, executive-ready materials
• Experience using Tableau, Power BI, or similar tools to self-serve and analyze data