Assistant Store Leader, Customer Experience & Outreach
Awarded
We’re here for it. We think you should be too.
A Day in the Life
- Manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
- Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
- Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
- Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
- Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution.
- Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
- Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
- Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
- Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.
Qualifications
- Your sense of personal style with a discerning eye and passion for design and home furnishings
- Strong communication, interpersonal, and problem solving skills
- Strong delegation skills in support of execution and driving results
- Proven ability to build a culture focused on success and teamwork
What You'll Bring to the Table
- 2+ years customer service or retail leadership experience
- Experience with Microsoft Office, Google applications, computer systems and tablet devices
Pay and Benefits
Starting Rate: $24.00 - $30.00
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
- Medical/Dental/Vision
- Life insurance and Disability
- Retailer Retirement and 401(k) match
- Paid time off, wellness time and volunteer time
- Merchandise discount and EAP resources
- Tuition Reimbursement
Company Commitment
The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to and ask to speak with a manager regarding the nature of your request.
EEO Statement
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
State / City Compliance
The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Job Applicant Privacy
For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.
Contact Information
Questions? Please reach out to careers@crateandbarrel.com