Associate Banker I (US) - Harwichport, MA

Work Location: Harwich Port, Massachusetts, United States of America

About the Role

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. This role also involves educating customers on TD's products and services or referring them to a partner for specialized solutions.

Responsibilities

• Executes TD's Brand promise to customers by consistently delivering a Legendary Customer experience.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding them appropriately.
• Understands customer preferences with banking and educates customers on self-service/digital options that meet their needs.
• Acts as an advocate for the customer by conducting needs-based conversations, offering financial & digital solutions, and referring customers to appropriate partners.
• Trains and acts as a mentor to new Tellers.
• Assists supervisors with daily duties as directed by Store leadership.
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act.
• Verifies customers' identities by following customer authentication policies and procedures.
• Balances cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
• Adheres to safe deposit box procedures/operations and guidelines.
• Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times.
• Ensures confidential customer information is securely stored throughout the day.
• Understands the importance of and follows dual control.
• Follows all security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address, and prevent fraud.
• Completes all required in-classroom training and online training by established due dates.

Requirements

• High school diploma or GED.
• 1 year teller or cash handling experience preferred.
• Demonstrated customer service skills preferred.
• Ability to work weekends, evenings, and holidays as scheduled.
• Strong organizational skills.
• Detail-oriented.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Frequent (34-66%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Continuous (67-100%)
• Sitting: Occasional (1-33%)
• Standing: Continuous (67-100%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Occasional (1-33%)
• Crawling: Occasional (1-33%)
• Climbing: Occasional (1-33%)
• Reaching overhead: Occasional (1-33%)
• Reaching forward: Occasional (1-33%)
• Pushing: Occasional (1-33%)
• Pulling: Occasional (1-33%)
• Twisting: Occasional (1-33%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Pay

$21.50 - $26.75 USD per hour. TD is committed to providing fair and equitable compensation opportunities to all colleagues. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Schedule

40 hours per week.

Benefits

Our Total Rewards package includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards). Additional benefits include:

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward and recognition programs.

We provide training and onboarding sessions to ensure success in your new role. TD Bank is committed to supporting colleagues through regular development conversations, training programs, and a competitive benefits plan.