Associate Banker I - South Dennis, MA

About the Role

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. This role involves educating customers on TD's products and services or referring them to a partner for specialized solutions.

Responsibilities

• Execute TD's Brand promise to customers by consistently delivering a Legendary Customer experience.
• Perform customer transactions including deposits, withdrawals, loan, and safe deposit box payments efficiently.
• Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with high accuracy.
• Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding them appropriately.
• Understand customer preferences with banking and educate customers on self-service/digital options that meet their needs.
• Act as an advocate for the customer by conducting needs-based conversations, offering financial and digital solutions, and referring customers to appropriate partners.
• Train and mentor new Tellers.
• Assist supervisors with daily duties as directed by Store leadership.
• Ensure compliance with operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act.
• Verify customers' identities following customer authentication policies and procedures.
• Balance cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs).
• Adhere to safe deposit box procedures/operations and guidelines.
• Maintain accountability for cash drawers and vaults, including securing cash at all times.
• Ensure confidential customer information is securely stored throughout the day.
• Follow dual control and all security and audit measures to minimize potential loss.
• Utilize bank tools and processes to detect, address, and prevent fraud.
• Complete all required in-classroom and online training by established due dates.

Requirements

• High school diploma or GED.
• 1 year of teller or cash handling experience preferred.
• Demonstrated customer service skills preferred.
• Ability to work weekends, evenings, and holidays as scheduled.
• Strong organizational skills.
• Detail-oriented.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Frequent (34-66%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Continuous (67-100%)
• Sitting: Occasional (1-33%)
• Standing: Continuous (67-100%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Occasional (1-33%)
• Crawling: Occasional (1-33%)
• Climbing: Occasional (1-33%)
• Reaching overhead: Occasional (1-33%)
• Reaching forward: Occasional (1-33%)
• Pushing: Occasional (1-33%)
• Pulling: Occasional (1-33%)
• Twisting: Occasional (1-33%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Pay

$21.50 - $26.75 USD per hour.

Benefits

TD offers a Total Rewards package that includes:

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward/recognition programs.

Regular development conversations, training programs, and a competitive benefits plan are provided to support colleagues both at work and at home.